Buy-In: Saving Your Good Idea from Getting Shot Down August 11, 2010Posted by McGraw-Hill Education (Asia) in Highlights, Management & Organization.
Tags: Buy-In, community, future, Good Idea, John Kotter, Lorne Whitehead, naysayers, obfuscators, Organization, proposal, Saving Your Good Idea from Getting Shot Down, Shot Down, strategies
Saving Your Good Idea from Getting Shot Down
Authors: JohnKotter, Lorne A. Whitehead
©2010 | 1st Edition | 176 pages , Hardcover
Pub Date: September 2010
Price: US$ 22.00
You’ve got a good idea. You know it could make a crucial difference for you, your organization, your community. You present it to the group, but get confounding questions, inane comments, and verbal bullets in return. Before you know what’s happened, your idea is dead, shot down. You’re furious. Everyone has lost: Those who would have benefited from your proposal. You. Your company. Perhaps even the country.
It doesn’t have to be this way, maintain John Kotter and Lorne Whitehead. In Buy-In, they reveal how to win the support your idea needs to deliver valuable results. The key? Understand the generic attack strategies that naysayers and obfuscators deploy time and time again. Then engage these adversaries with tactics tailored to each strategy. By “inviting in the lions” to critique your idea–and being prepared for them you’ll capture busy people’s attention, help them grasp your proposal’s value, and secure their commitment to implementing the solution.
The book presents a fresh and amusing fictional narrative showing attack strategies in action. It then provides several specific counterstrategies for each basic category the authors have defined including:
- Death-by-delay: Your enemies push discussion of your idea so far into the future it’s forgotten
- Confusion: They present so much data that confidence in your proposal dies
- Fearmongering: Critics catalyze irrational anxieties about your idea
- Character assassination: They slam your reputation and credibility
Smart, practical, and filled with useful advice, Buy-In equips you to anticipate and combat attacks so your good idea makes it through to make a positive change.
Titles by John P. Kotter
- 9781422179710 A Sense of Urgency
- 9781422122884 BBR Classic: Managing Your Boss
- 9781578512546 The Heart of Change
- 9780875848976 John P. Kotter on What Leaders Really Do
- 9780875847474 Leading Change
About the Authors
John P. Kotter is Konosuke Matsushita Professor of Leadership, Emeritus, at Harvard Business School, and is widely regarded as the world’s foremost authority on leadership and change.
Lorne A. Whitehead is Leader of Education Innovation at the University of British Columbia, where he has also been a professor and the NSERC/3M Chairholder in the Department of Physics and Astronomy.
Empowered: Unleash Your Employees, Energize Your Customers, and Transform Your Business August 11, 2010Posted by McGraw-Hill Education (Asia) in Highlights, Management & Organization.
Tags: accessible technology, Amazon, business solutions, cloud computing, cloud-based collaboration, Creative, Employees, Empowered, Energize Your Customers, Facebook, Harvard Business Press, heap, HEROes, innovative new solutions, Internet services, iPhones, IT, Josh Bernoff, lead, Leadership, Managers, online, problem-solvers, resourceful, solutions, Technographics segmentation, technologies, Ted Schadler, Transform Your Business, Unleash Your Employees, Web information, witter, YouTube
Unleash Your Employees, Energize Your Customers, and Transform Your Business
Authors: Bernoff, Josh Schadler, Ted
©2010 | 1st Edition | 244 pages , Hardcover
Pub Date: September 2010
Price: US$ 27.95
Josh Bernoff @ Twitter | Ted Schadler @ Twitter | Facebook | Learn More
Is Your Company EMPOWERED for Success?
You know it’s happening within your organization. Your people, armed with cheap, accessible technology, are connecting with customers and building innovative new solutions. But who are these creative problem-solvers? How can you be one? And just as important how can you lead them?
We call them HEROes: highly empowered and resourceful operatives. Your company needs them because in the age of Twitter, iPhones, Facebook, YouTube, and an ever-evolving torrent of Web information, your customers now step up to the counter armed with more data and access than ever before, and in many cases, your company is overmatched.
In Empowered, Forrester’s Josh Bernoff coauthor of the pioneering book Groundswell and Ted Schadler explain how to transform your company by unleashing the mighty force of these HEROes. Like John Bernier and Ben Hedrington at Best Buy, who built an army of 2,500 tweeting employees to reach out to customers online. Or Ross Inglis, who tapped into Internet computing resources to open an entirely new customer channel for Thomson Reuters. Or John Stadick, who equipped 600 sales staff with iPhones and boosted profits at his construction rental company.
The truth is, one in three of your information workers already use easily accessible technologies that your company does not sanction. Empowered gives you a prescription for embracing this covert innovation. At the heart of a HERO-powered business is a new pact between these critical employees, company managers, and the IT department: HEROes build new solutions to meet customer needs, management sets clear rules while encouraging more experimentation, and IT expands its role to both support and secure these business solutions.
About the Author
Josh Bernoff is senior vice president, idea development at Forrester Research and is responsible for identifying, developing, and promoting the company’s most influential and forward-looking ideas.
Josh is the coauthor of Groundswell: Winning in a World Transformed by Social Technologies (Harvard Business Press, 2008), a BusinessWeek bestseller that has sold close to 80,000 copies to date. Abbey Klaasen of Advertising Age picked it as “the best book ever written on marketing and media,” and Amazon’s editors put it in their top 10 business books of 2008. In the same year, the Society for New Communications Research picked Josh and his Groundswell coauthor Charlene Li as “visionaries of the year.”
Josh has been a Forrester analyst for 14 years. He created the Technographics segmentation, a data format integral to all of Forrester’s consumer research. Josh is also known for 10 years of analysis of the television industry. Josh’s research has been featured on 60 Minutes. His research, analysis, and opinions appear frequently in publications and media outlets including The New York Times, The Wall Street Journal, and CNBC. He writes a column for Marketing News, a publication of the American Marketing Association, and blogs for Forrester and Advertising Age.
Ted Schadler is one Forrester Research’s most innovative and wide-ranging contributors. With 21 years of experience in the software industry, Ted advises clients in a wide variety of industries on collaboration tools and practices. Ted’s current research objective is to help clients understand the impact of emerging technologies on information workers. His work includes research on real-time collaboration tools, the economics of cloud-based collaboration, and the effect of mobile devices on enterprise collaboration. Ted launched Workplace Technographics, a unique approach to understanding what information workers need from technology and Internet services. Ted has five years of experience conducting quantitative studies of consumers and companies in 14 countries, with more than 1 million completed surveys. These studies include work on segmentation development, market sizing, behavioral and attitudinal analysis, and persona creation.
“Empowered delivers insight into one of the most underused opportunities for major marketers — tapping the army of employees and brand fans who put personal faces on corporate giants. As in Groundswell, Empowered serves up practical and tactical advice for marking it happen, placing it in the all-too-rare category of business books that don’t just tell you what to do also offer a framework for how to do it.” – ABBEY KLAASEN, Executive Editor, Advertising Age
“When Josh talks, big companies listen. Let Josh and Ted show you what more and more companies are figuring out the hard way: the world has changed, forever.” – SETH GODIN, Author, Linchpin
“For years, business books have been telling marketers to empower customers through digital channels. Empowered is even more relevant given today’s realities. It gives us the tools to align our marketing strategy with the expectations of our already-empowered customers.” – GEORGES-EDOUARD DIAS, Senior Vice President, Digital Business, L’Oreal
“Our personal and business worlds have changed — and Empowered is the blueprint for digital immigrants and natives to successfully participate.” – STEPHEN GILLETT, Chief Information official, General Manager of Digital Ventures, Starbucks Coffee Company
“Customers today insist on innovation. Recognizing this reality, organizations in the twenty-first century must engage and energize creative employees to establish sustainable differentiation and drive results. In this timely book, Bernoff and Schadler provide pratical thinking based on dozens of case studies and offer insight on how best to unleash the creative forces within your company.” – SHAYGAN KHERADPIR, Executive Vice President and Chief Information Officer, Verizon
- getAbstract – To read, please click HERE
- BtoB Online, September 13: Four Social Tech Tips for b2b professional. To read, please click HERE
- Harvard Business Review, The Magazine, July-August Edition: Empowered. To read, please click HERE
- ZDNet June 23, 2010: Empowered customers need, empowered employees need, empowered IT. To read, please click HERE
- Ted Schadler’s Blog: Empowered Customers Need Empowered Employees Need Empowered IT. To read , please click HERE
Titles by Josh Bernoff (with Charlene Li)
- 9781422125007 Groundswell
- 9781422129807 Marketing in the Groundswell
Brian Solis talks with author Josh Bernoff about his upcoming novel, Empowered
The McGraw-Hill 36-Hour Course: Operations Management August 11, 2010Posted by McGraw-Hill Education (Asia) in Highlights, Management & Organization.
Tags: assignable cause, book, Business, capability, change management, compete, competition, competitive advantage, control chart, create, decision, decision point, define, definition, design, distribution, engineer, evaluate, evaluating, evaluation, framework, Guide, How-to, identify, implement, Information, interpret, knowledge, learn, learning, manage, management, managing, maturity model, motivate, Motivating, Motivation, operational, organizational, organize, performance, plan, planning, Principles, process control, product, research, results, routine, service, souces, statement, statistic, statistical, system, systems thinking, technique, technologies, Technology, transform, transformation, value chain
The McGraw-Hill 36-Hour Course
Authors: Brennan, Linda
©2011 | 1st Edition | 256 pages , Softcover
Pub Date: September 2010
Price: US$ 19.95
A complete course in operations management—without the tuition!
The McGraw-Hill 36-Hour Course in Operations Management has everything you need to make your company’s processes efficient as they can be. This easy, self-paced “course” demystifies the concepts and skills you need to master your job! It includes:
- Expert guidance on operations management
- Chapter-ending self-tests
- Final exams that reinforce what you learned
About the Author
Linda L. Brennan (Atlanta, GA), PhD is a professor of management at Mercer University in Macon. Her teaching portfolio includes graduate and undergraduate courses in operations management, leadership, international business and strategy. She conducts research and consults in the areas of technology impact assessment, process and project management, and instructional effectiveness.
She first started teaching operations management to MBA students in 1995. Despite trying many different textbooks and reading packets over the years, she was unable to find a book that her students and she thought was useful, much less interesting. The texts inevitably cover an overly broad range of topics, and present superficial versions of management science techniques that students are unlikely to remember (much less use) in the workplace. What is needed for most managers is an enduring framework by which to evaluate operations, identify opportunities to improve them, implement changes, and measure outcomes. The McGraw-Hill 36-Hour Course: Operations Management will address that void.
Brennan has been published in scholarly and practitioner-oriented journals such as International Journal of Quality and Reliability Management, Engineering Management Journal, The Journal of Management in Engineering, IEEE Technology and Society, and Corporate Governance. Working with colleagues at Mercer, she has developed and published a portfolio of teaching cases in the Journal of Cases in Information Technology, the Journal of Critical Incidents, and the IMA Case Journal. Her two previous books, Computer-Mediated Relationships and Trust: Organizational and Managerial Implications and The Social, Ethical, and Policy Implications of Information Systems, were co-edited with Dr. Victoria Johnson and published by IGI Global.
Dr. Brennan’s prior work experience includes management positions at The Quaker Oats Company and marketing and systems engineering experience with the IBM Corporation. As a consultant, she applies her extensive experience in the management of knowledge work and information technologies to help individuals and teams to manage change and achieve organizational performance. Typical projects include performance measurement and improvement, project planning and control, process design and implementation, and strategic planning. She has consulted with a wide variety of organizations, including Fortune 100 companies, professional services firms, and many not-for-profit organizations.
A licensed professional engineer, she received her Ph.D. in industrial engineering from Northwestern University, her MBA in policy studies from the University of Chicago, and her B.I.E. in industrial engineering from the Georgia Institute of Technology. She lives in Central Georgia with her husband, teenage son, 200 pounds of dog, and a cat.