jump to navigation

Win Like Lin March 16, 2012

Posted by McGraw-Hill Education (Asia) in Highlights, Self-Improvement.
Tags: , , , , , , , , , , ,
comments closed

 

Jeremy LinWin Like Lin
Finding Your Inner Linsanity on the Way to Breakout Success

Authors: Deveney, Sean
ISBN: 9780071803991 / 0071803998
eBook ISBN: 9780071803359 / 0071803351
©2012 | 1st Edition | 120 pages | Paperback
Pub Date: MAR-12
Price: US$ 9.99
Book Preview

 

Learn the six principles that Jeremy Lin uses to achieve championship-caliber results

Everyone LOVES Jeremy Lin’s story – and not just for the excitement that he’s brought to the NBA, but for the determination, habits, and humility that have made Jeremy a winner everywhere he’s gone. In Win Like Lin,award-winning sports writer Sean Deveney breaks down Lin’s winning game plan to help readers create write their own remarkable success stories.

Lin went from being an undrafted free agent out of Harvard to the New York Knicks’ starting lineup, along the way being cut twice by other teams and being sent down to the NBA’s Development League. Award-winning author and sportswriter Sean Deveney weaves together an exciting account of Lin’s remarkable basketball journey with commentary from today’s top NBA players, coaches, and team executives–including Amare Stoudemire, Dwayne Wade, Mike D’Antoni, and Steve Kerr–Win Like Lin outlines the six principles Jeremy Lin used to beat the odds:

• Don’t be afraid to take the road less traveled
• Believe in your own ability
• Find the system that works best for you
• Focus on making the most of skills you already possess
• Rebound quickly from setbacks and learn from failure
• Be humble in victory

Athletic prowess is only part of the Jeremy Lin saga. What got him off the bench and into the game was his will, ability to triumph over adversity, and the desire to make the most of every opportunity. Win Like Lin shows readers how to do their best and strive for success—in life and on the job.

  • Offers to readers inspiring success strategies based on the meteoric rise of today’s hottest pro athlete
  • Weaves biographical details with Lin’s amazing achievements on the court to offer lessons anyone can use to overcome adversity
  • Perfectly timed to hit the market when interest in pro and college basketball is at a fever pitch
  • Author has incredible reach as a reporter for The Sporting News and a frequent contributor to ESPN networks, Fox News, CNN, CBS, MSNBC, and numerous radio outlets

 

 

About the Author

Sean Deveney is the NBA writer for The Sporting News and the author of The Original Curse.

 

Book Review

  1. Onefm.com.myV.I.Book : Win Like Lin

 

Other books you might be interested:

  1. 9780071484350     The Essential Wooden
  2. 9780071626149     Coach Wooden’s Leadership Game Plan for Success

The Apple Experience March 12, 2012

Posted by McGraw-Hill Education (Asia) in Highlights, Management & Organization.
Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,
comments closed

 

 

AppleThe Apple Experience
Secrets to Building Insanely Great Customer Loyalty

Author: Carmine Gallo
ISBN: 9780071793209 / 0071793208
©2012 | 1st Edition | 256 pages | Hardback
Pub Date: APR-12
Price: US$ 25.00
Book Preview | Learn More 

 

Apple’s 5 Core Principles—Now in the Palm of Your Hand!

Steve Jobs and Apple re-imagined retail. The Apple Experience reveals the secrets to the iconic brand’s unparalleled success during one of the most difficult retail environments in decades.

A global expert on the business methods of Steve Jobs, Carmine Gallo uncovers the five steps of service that Apple’s customer-facing employees follow to engage customers in a retail setting:

Approach
Probe
Present
Listen
End with a fond farewell

Learn how to serve both internal and external companies, create “fearless” employees, and develop a “feedback loop” that benefits everyone at every level.

 

 

Praise for THE APPLE EXPERIENCE

“There are three pillars of enchantment: likability, trustworthiness, and quality. The Apple experience is the best modern-day example of all three pillars. Carmine’s book will help you understand and implement the same kind of world-class experience.”
–Guy Kawasaki, author of Enchantment: The Art of Changing Hearts, Minds, and Actions and former chief evangelist of Apple

“Carmine Gallo explains beautifully and simply just what makes the Apple retail experience so successful. No matter what kind of business you are in, there are insanely valuable lessons in this book!”
–Garr Reynolds, best-selling author of Presentation Zen and The Naked Presenter

The Apple Experience isn’t just for retailers. It applies to any business that involves people. At its core, this book is not about Apple. It’s about delivering the best experience possible.” –Tony Hsieh, New York Times bestselling author of Delivering Happiness and CEO of Zappos.com, Inc.

“An exciting resource for any business owner in any country who wants to reimagine the customer experience.”
–Loic Le Meur, CEO, LeWeb

“Why can’t other retail experiences be as great as an Apple store’s? Not only does Carmine Gallo answer that question brilliantly, but he shows precisely how to make sure your customers never ask it about your business.”
–Matthew E. May, author of In Pursuit of Elegance and The Laws of Subtraction

“Carmine Gallo gets to the magic of Steve Jobs: Touching people’s lives. This simple, yet delightful vision should be at the heart of every retail interaction in the world today.”
–Peter Steinlauf, Chairman, Edmunds.com

“This magnificent collection of insights illuminates the way for anyone who wants to create a truly great experience, whether in retail, service, or software. “
–Dan Roam, author of The Back of the Napkin and Blah Blah Blah

 

 

Articles by Carmine Gallo

  1. Forbes, May 20, 2011 – How The Four Seasons Helped Apple Store Rewrite the Rules
  2. InformationWeek, August 26, 2011 – 5 Succession Planning Lessons From Steve Jobs

 

 

About the Author

Carmine Gallo is the communications coach for the world’s most admired global brands. A former anchor and correspondent for CNN and CBS, Gallo is a popular keynote speaker and has worked with executives at Intel, Cisco, Chevron, Hewlett-Packard, Coca-Cola, Pfizer, and many others. Gallo writes “My Communications Coach,” a regular column for Forbes.com. He has written several internationally bestselling and award–winning books, including The Innovation Secrets of Steve Jobs, The Presentation Secrets of Steve Jobs, and The Power of foursquare. Gallo has been featured in the Wall Street Journal, the New York Times, and Success magazine and on CNBC. He lives in Pleasanton, California, with his wife and two daughters.

 

 

Other books by Carmine Gallo:

  1. 9780071636087     The Presentation Secrets of Steve Jobs
  2. 9780071748759     The Innovation Secrets of Steve Jobs
  3. 9780071773171     The Power of foursquare

 

 

Connect with Carmine Gallo

 

 

 

 

 

 

 

 

 

 

 

The Virtual Executive March 12, 2012

Posted by McGraw-Hill Education (Asia) in Leadership.
Tags: , , , , , , , , , , , , , , , , ,
comments closed

 

 

 

 

Virtual Executive, CEOThe Virtual Executive
How to Act Like a CEO Online and Offline

Author: D. A. Benton
ISBN: 9780071787154 / 0071787151
©2012 | 1st Edition | 256 pages | Hardback
Pub Date: APR-12
Prive: US$ 25.00
Learn More

 

Master digital platforms to deliver powerful messages and build your personal brand

When was the last time you were in a meeting and every participant was in the room? How many people do you know who work from remote sites? How many e-mails did you receive and send at work today?

Blogging, commenting, tagging, e-mailing, texting, video chatting. Everywhere you turn these days, there’s a new way to communicate ideas and opinions. Whether you’re a C-suite executive or a mid-level manager, you have to be able to move seamlessly among all the available digital platforms in order to communicate your message effectively.

In The Virtual Executive, world-renowned CEO coach and bestselling author Debra Benton teaches you everything you need to know to navigate today’s seemingly endless choices of social media and virtual communication tools in order to stay relevant in a sea of competition. From videoconferencing, instant messaging, and webinars to LinkedIn, Facebook, and Twitter, Benton explains how and when to use each platform to:

  • Differentiate yourself from others in the vast digital world
  • Deliver a clear, powerful message
  • Make people remember you for the right reasons
  • Build trust with colleagues and customers
  • Achieve more than ever—with less effort and lower costs

Digital communication isn’t the way of the future—it’s the way of now. And even more change is inevitable. If you don’t face it head-on, the future will be a time of chaos and lost opportunities. But if you reinvent yourself into a true virtual executive, you will make your mark with surprising speed and effectiveness.

The Virtual Executive is your guidebook to boldly leading your organization into the future by embracing digital communication platforms, tailoring them to your needs, and using them to build your personal brand for the long run.

 

 

Endorsement

“In the virtual world, every voice mail, e-mail, or tweet is fraught with the danger of misunderstanding or misdirection, which can be disastrous for results and/or relationships. For those on the rise or recently thrust into this very different world, this book is an exceptional resource . . . and entertaining too!”
—Hal Johnson, Chairman, Global Human Resources Practice, Korn/Ferry International

“Benton’s insights on being seen as a leader remain as relevant as ever, even though the tools with which we work have changed dramatically. . . . The Virtual Executive provides a guide for making yourself and those around you successful in a rapidly evolving, connected, and virtual world.”
—Brian Fabes, CEO, Civic Consulting Alliance

“Benton teaches us all the protocol for success in a digital age. What worked yesterday won’t work today . . . and what will work tomorrow is in this book.”
—Rulon Stacey, Chairman, American College of Healthcare Executives; CEO, Poudre Valley Health Systems; author, Over Our Heads

“Benton’s book empowers you to play at the top of your game—not just in person, but from afar.”
—Paola Bonomo, Head of Online Services, Vodafone Omnitel N.V.

“A must-read as applicable to the novice new hire as it is to the CEO.”
—John Odegaard, Executive Director, U.S. Naval War College Foundation

“A remarkably focused tool for the successful executive striving to be better in the digital age. I literally could not put the book down once I started it.”
—Stan Payne, CEO, Canaveral Port Authority

 

 

About the Author

Debra Benton (Livermore, CO) is an internationally known speaker, consultant, bestselling author, and founder of Benton Management Resources. She has written eight books and numerous articles in business publications, including Harvard Business Review and The Wall Street Journal; her books have been translated into fourteen languages.

 

 

 

 

 

McGraw-Hill’s IELTS with Audio CD March 12, 2012

Posted by McGraw-Hill Education (Asia) in Test Preparation.
Tags: , , , , , , , ,
comments closed

 

 

 

ELTSMcGraw-Hill’s IELTS with Audio CD

Author: Monica Sorrenson
ISBN: 9780071761178 / 0071761179
©2012 | 1st Edition | 432 pages | Softback with CD
Pub Date: JUN-12
Price: US$ 25.00
Learn More

 

 

The authoritative preparation guide to help you conquer the IELTS

The International English Language Testing System (IELTS) is a paper-based test that consists of four modules—Listening, Reading, Writing, and Speaking. Question types include multiple choice, sentence completion, short answer, classification, matching, labeling, and diagram/chart interpretation. Created by ESL experts at Cambridge University in the UK, IELTS has now overtaken the TOEFL to become the world’s leading English proficiency exam for college and university admissions.

McGraw-Hill’s IELTS provides intensive instruction and practice for every question type you may encounter on this important exam, plus four complete sample tests with explanations. The audio CD packaged with the book provides audio tracks for all listening portions of the test.

 

 

About the Author

Monica Sorrenson (Sydney, Australia) has taught English as a Foreign Language for the British Council and other international agencies in Ukraine, Oman, China, Sudan, Syria, and other countries. She has been an IELTS examiner for over 5,000 students in five different countries and has written for the British Council’s IELTS website, In2English.com.

 

(more…)

Leading the High Energy Culture March 5, 2012

Posted by McGraw-Hill Education (Asia) in Leadership.
Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,
comments closed

What the Best CEOs Do to Create an Atmosphere Where Employees FlourishLeading the High Energy Culture
What the Best CEOs Do to Create an Atmosphere Where Employees Flourish

Author: David Casullo
ISBN: 9780071781268 / 0071781269
©2012 | 1st Edition | 256 pages | Hardback
Pub Date: FEB-12
Price: US$ 25.00
Introduction | Book Review | Learn More 

 

Leaders and managers today are experiencing an “energy crisis” resulting from the failure to engage and inspire their people. Yet, a handful of leaders have found an endless supply of energy to fuel their organizations. They’re the ones who attract the top talent, the most loyal customers, and the public’s imagination. They’re leaders like Zappos’s Tony Hsieh and the late Steve Jobs, who’ve built cultures energized at every level to innovate, grow, and succeed. Leading the High-Energy Culture: What the Best CEOs Do to Create an Atmosphere Where Employees Flourish is the handbook to powering this kind of workplace with the energy that your workforce already possesses.

A change this big starts at the top. David Casullo, a leadership authority and strategic consultant to businesses large and small, explains the steps for establishing an authentic leadership presence based on your powerful personal truths. Then he shares the secrets for how to communicate your vision in order to create a sense of purpose throughout your organization and beyond, thereby spreading excitement to consumers, investors, and the media. Using his own experience, research, and demonstrated results from the leadership development program that he developed while helping transform Raymour & Flanigan from a small regional company to a billion-dollar furniture retail giant, Casullo outlines the specific steps that let you discover and unlock the latent energy in your team.

Casullo organizes these practices into 10 simple principles, each illustrated and reinforced with firsthand client interviews; real-world examples from businesses such as Ford, FedEx, and GE; and thought-provoking interactive exercises. These principles illuminate the path to creating real employee engagement by giving you an actionable model to:

  • Learn what matters to your organization and its people, and align your leadership strategy with these truths
  • Communicate clearly, with purpose and passion, to create a resonant message
  • Find the leaders in your workforce who give your organization a competitive advantage

Leading the High-Energy Culture uses methods proven to generate results. Beyond the bottom line, however, it will reignite your own commitment and passion by giving you a fresh perspective on how to become an energized leader of a charged-up organization.

 

 

Praise for Leading the High-Energy Culture

“If you’re looking for a step-by-step guide on how to become a high-energy leader, you’ve found it here!”
–Tom Croston, Vice President/General Manager of Corporate Shared Services, Gap, Inc.

“Whether its business, sports, or even parenting, successful leaders share one thing in common–high energy! David is right; it can be developed. I find it unique for someone to identify the truly key elements of leadership. David has done this in a way that fosters success in these endeavors as well as those of family, church, and community.”
–Pat Williams, Senior Vice President, Orlando Magic, and author of Leadership Excellence

“Jack Welch identified ‘energy’ as one of the critical characteristics he looked for in effective leaders but never talked about how they develop it. David Casullo’s book provides the road map for how to harness your own energy while energizing those around you. Every leader can increase their effectiveness by implementing the ideas he presents.”
–Patrick M. Wright, William J. Conaty GE Professor of Strategic Human Resources in the ILR School (Industrial and Labor Relations), Cornell University

“A clear path to creating an organizational culture where leaders are the constant source of energy that feeds a competitive advantage.”
–Matt Holt, Vice President Human Resources, Dot Foods, Inc.

“This exciting book is insightful and timely, and my enthusiasm for its message is ringing and sincere. [It's] a must-read for all those who are serious about leading companies to successful outcomes.”
–Robert A. Gough, Jr., Ph.D., President and CEO, G-enovation

 

 

 

About the Author

David Casullo (Boston, MA) experience as a successful business leader and entrepreneur has won him credibility with executive leaders both in C-suites as well as among emerging leaders in key roles inside numerous organizations. Currently President of Bates Communications, a strategic consulting firm specializing in leadership development and communication skills, he previously served as a Senior Vice President for Raymour & Flanigan, now a mega-retailer headquartered in Liverpool, New York. His ten years of leadership there grew Raymour & Flanigan from a modest one-store outlet in upstate New York to a billion-dollar giant. R&F is now the largest furniture retailer operating in the Northeast and among the fastest growing (still!) in the entire country. With nearly 100 retail outlets in seven Northeast states, and 4,300 high-energy associates employed company-wide, Raymour & Flanigan leads the pack. In his role at Bates Communications, he consults privately with C-Suite Clients at companies that include J&J, Taytheon, Dow Chemical, Dunkin Brands, Macy’s, Merck, and more.

 

 

 

Other books you might be interested:

  1. 9780071625029      Mastering Communication at Work
  2. 9780071628082      The Extraordinary Leader

 

What The U.S. Can Learn From China March 5, 2012

Posted by McGraw-Hill Education (Asia) in Highlights, Management & Organization.
Tags: , , , , , , , ,
comments closed

What The U.S. Can Learn From ChinaWhat The U.S. Can Learn From China
An Open-Minded Guide to Treating Our Greatest Competitor as Our Greatest Teacher

Author: Ann Lee
ISBN: 9781609941246 / 1609941241
©2012 | 1st Edition | 288 pages | Hardback
Pub Date: JAN-12
Price: US$ 27.95
Excerpt

 

While America is still reeling from the 2008 financial crisis, a high unemployment rate, and a surge in government debt, China’s economy is the second largest in the world and many predict it will surpass the United States’ by 2020. President Obama called China’s rise “a Sputnik moment”—will America seize this moment or continue to treat China as its scapegoat?

 Mainstream media and the U.S. government regularly target China as a threat. Rather than viewing China’s power, influence, and contributions to the global economy in a negative light, Ann Lee asks: What can America learn from its competition? Why did China suffer so little from the global economic meltdown? What accounts for China’s extraordinary growth, despite one of the highest corporate tax rates in the world? How does the Chinese political system avoid partisan rancor but achieve genuine public accountability? From education to governance to foreign aid, Lee details the policies and practices that have made China a global power and then isolates the ways the United States can use China’s enduring principles to foster much-needed change at home.

 This is no whitewash. Lee is fully aware of China’s shortcomings, particularly in the area of human rights. She has relatives who suffered during the Cultural Revolution. But by overemphasizing our differences with China, the United States stands to miss a vital opportunity. Filled with sharp insights and thorough research, What the U.S. Can Learn from China is Lee’s rallying cry for a new approach at a time when learning from one another is the key to surviving and thriving.

 

 

About the Author

Ann Lee is a Senior Fellow at Demos and the author of the forthcoming book ‘What the U.S. Can Learn from China.” She also teaches graduate finance and economics at New York University and was formerly a professor at Peking University and Pace University. Before that, she was a former investment banker and hedge fund partner. Ms. Lee was educated at U.C. Berkeley, Princeton, and Harvard. She has been widely published in mainstream media such as The Financial Times, The Wall Street Journal, Newsweek, and Businessweek and regularly guests on CNBC, Fox Business, Bloomberg, CNN and many other television and radio stations around the world.

 

(more…)

Backstage Wall Street March 2, 2012

Posted by McGraw-Hill Education (Asia) in Highlights, Investment.
Tags: , , , , , , , , , , , , , , , , , , , , , ,
comments closed

 

 

Wall Street Backstage Wall Street
An Insider’s Guide to Knowing Who to Trust, Who to Run From, and How to Maximize Your Investments

Author: Joshua M. Brown
ISBN: 9780071782326 / 007178232X
©2012 | 1st Edition | 256 pages | Hardback
Pub Date: MAR-12
Price: US$ 28.00
Book Preview | Learn More

 

Chances are you haven’t been making the best investing decisions. Why?
BECAUSE THAT’S HOW WALL STREET WANTS IT

Wall Street is very good at one thing: convincing you to act against your own interests. And there’s no one out there better equipped with the knowledge and moxie to explain how it all works than Josh Brown. A man The New York Times referred to as “the Merchant of Snark” and Barron’s called “pot-stirring and provocative,” Brown worked for 10 years in the industry, a time during which he learned some hard truths about how clients are routinely treated—and how their money is sent on a one-way trip to Wall Street’s coffers.

Backstage Wall Street reveals the inner workings of the world’s biggest money machine and explains how a relatively small confederation of brilliant, sometimes ill-intentioned people fuel it, operate it, and repair it when necessary—none of which is for the good of the average investor.

Offering a look that only a long-term insider could provide (and that only a “reformed” insider would want to provide), Brown describes:

THE PEOPLE—Why retail brokers always profit—even if you don’t
THE PRODUCTS—How funds, ETFs, and other products are invented as failsafe profit generators—for the inventors alone
THE PITCH—The marketing schemes designed for one thing and one thing only: to separate you from your money

It’s that bad . . . but there’s a light at the end of the tunnel. Brown gives you the knowledge you need to make the right decisions at the right time.

Backstage Wall Street is about seeing reality for what it is and adjusting your actions accordingly. It’s about learning who and what to steer clear of at all times. And it’s about setting the stage for a bright financial future—your own way.

 

 

Endorsement

“With a smirk, a lashing wit, and an appropriate irreverence, Joshua Brown gives voice to what all investment professionals are—or should be—secretly thinking.”
—MICHAEL SANTOLI, Barron’s columnist

“The pages of this book are filled with colorful exposés of misconduct in the way Wall Street presents and sells itself (and its financial products offerings!). . . . Run don’t walk to read Brown’s chronicles of deception [perpetrated by] those wonderful folks on Wall Street, who nearly bankrupted the world’s fi nancial system a few short years ago.”
—DOUGLAS A. KASS, Seabreeze Partners Management, Inc.

“Everything you’ve ever read about Wall Street is a total lie. Everyone is lying to you every day. Until you read this book.”
—JAMES ALTUCHER, Formula Capital and author of I Was Blind but Now I See

“Joshua wants Wall Street to be awesome. You can feel it every day on his amazing blog and in this great book. He is happy to shout when Wall Street drives him crazy. I guarantee you will enjoy this book that describes the action behind the business of Wall Street and his own experiences along the way.”
—HOWARD LINDZON, Lindzon Capital and founder of StockTwits

 

 

Publicity

  1. The author of “Backstage Wall Street” reveals trade secrets to BusinessWeek. To read, pls click HERE
  2. Author’s interview on AdvisorOne.com

 

 

 

About the Author

Joshua M. Brown is the vice president of investments at Fusion Analytics Investment Partners. He created TheReformedBroker.com, which was listed by The Wall Street Journal as one of the top 10 must-read financial blogs. Brown lives in New York City.

 

 

Other books you might be interested:

  1. 9780071591584      Greenspan’s Bubbles
  2. 9780071787109      Abnormal Returns

 

 

 

 

Value-Driven Business Process Management March 2, 2012

Posted by McGraw-Hill Education (Asia) in Management & Organization.
Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,
comments closed

Business Process ManagementValue-Driven Business Process Management
The Value-Switch for Lasting Competitive Advantage

Authors: Peter Franz, Mathias Kirchmer
ISBN: 9780071791717 / 007179171X
©2012 | 1st Edition | 240 pages | Hardback
Pub Date: MAR-12
Price: US$ 30.00
Learn More

Business Process Management (BPM) is a powerful management discipline for driving efficiency and innovation, as well as achieving strategic imperatives. When you develop a business strategy that is supported by a pragmatic application of BPM, your processes become important assets—and business success soon follows. It’s called value-driven BPM, and this game-changing guide takes you step by step through the entire process.

A team of BPM experts from the global management consulting company Accenture provides some of the key ingredients you need to achieve the highest levels of differentiation and performance. Franz and Kirchmer explain how to launch value-driven BPM in synchronicity with existing BPM efforts, and they reveal common roadblocks along with clear steps for overcoming them. With Value-Driven Business Process Management, you have in your hands a full-suite guide to:

  • Achieving immediate business benefi ts while building lasting BPM capabilities
  • Putting the right team and infrastructure in place to build an organization designed for an outcome and value-based BPM capability
  • Assessing and prioritizing process improvements in alignment with the overall business strategy to meet the most vital needs and deliver the most value

The authors include several end-to-end case studies from a range of industries. These deliver valuable insight into successfully linking processes to value.

If your goal is to empower every employee at every level to express his or her virtuosity in a way that is aligned with strategy, this book is for you. If you seek to create innovative products and services that meet changing customer requirements, this book is for you. If you want your people and technological capabilities to execute the new paradigm with excellence, and thus realize unprecedented value, this book is for you.

If you want to seize the competitive edge now—and maintain it for years to come—Value-Driven Business Process Management is for you.

 

 

Praise for Value-Driven Business Process Management

“The book goes well beyond a traditional methods-and-tools perspective to present the most current, broadly informed view of BPM as a management discipline. . . .”
—Paul O’Flaherty, Finance Director, Eskom

“Franz and Kirchmer go directly to the heart of the role of BPM in business by focusing on value as the driver, management discipline as the requirement, and translating strategy into execution as the measure of success. . . .”
—Richard Maltsbarger, SVP of Strategy & BPM, Lowe’s Companies, Inc.

“If your CEO has delivered a set of strategic imperatives, you are ready for Value-Driven BPM. This book provides the vision of how to win in the integrated global economy by building a core BPM discipline in your company to simplify the delivery of business strategy. . . .”
—Kathleen Donahue, Senior Director of Business Process Management, Pfizer Inc.

“Business Process Management (BPM) has to be implemented as a management discipline and linked to the strategic imperatives of an organization in order to achieve the best business impact. Franz and Kirchmer show how this can be achieved. . . . I recommend the book to top executives, BPM practitioners, as well as the academic world.”
—Professor Dr. Drs. h.c. August-Wilhelm Scheer, BPM Thought Leader and Entrepreneur

Value-Driven Business Process Management is a game-changing book. . . .”
—Larry M. Starr, Ph.D., Executive Director and Academic Chair, Organizational Dynamics Graduate Studies, University of Pennsylvania

“Franz and Kirchmer provide a strong foundation for readers in every phase of their BPM life cycle.”
—Alan Trefler, Founder and CEO, Pegasystems Inc.

“Value-driven BPM, as defined by Franz and Kirchmer, is an insightful way to use the available methods and tools to get real business impact through process management. It is a fresh approach to quickly move from strategy into execution.”
—Dr. Wolfram Jost, CTO, Software

 

 

About the Author

Peter Franz, Managing Director for Business Process Management at Accenture, is responsible for the global team that helps clients achieve sustainable shareholder and customer value through scalable, efficient, and agile business processes.

Dr. Mathias Kirchmer, Accenture’s Executive Director for Business Process Management, leads the global BPM-Lifecycle Practice as well as the governance organization for Accenture’s Business Process Reference Models. Dr. Kirchmer’s team helps clients to achieve immediate business impact while building sustainable BPM capabilities. Dr. Kirchmer is also an affiliated faculty member of the Program for Organizational Dynamics at the University of Pennsylvania.

 

 

Other books you might be interested:

  1. 9780071435086      Conquering Complexity in Your Business
  2. 9780071441193       The Lean Six Sigma Pocket Toolbook
  3. 9780071457897      Fast Innovation

 

Return On Influence March 2, 2012

Posted by McGraw-Hill Education (Asia) in Highlights, Marketing & Advertising.
Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,
comments closed

The Revolutionary Power of Klout, Social Scoring, and Influence MarketingReturn On Influence
The Revolutionary Power of Klout, Social Scoring, and Influence Marketing

Author: Mark Schaefer
ISBN: 9780071791090 / 0071791094
©2012 | 1st Edition | 224 pages | Hardback
Pub Date: MAR-12
Price: US$ 25.00
Book Preview | Book Review | Learn More

 

We are on the cusp of a marketing revolution.
And it is being led by you.

Return on Influence is the first book to explore how brands are identifying and leveraging the world’s most powerful bloggers, tweeters, and YouTube celebrities to build product awareness, brand buzz, and new sales.

In this revolutionary book, renowned marketing consultant and college educator Mark W. Schaefer shows you how to use the latest breakthroughs in social networking and influence marketing to achieve your goals through:

  • In-depth explanations of the sources of online influence—and how they can work for or against you
  • Interviews with more than 50 experts, including tech blogger Robert Scoble, Influenceauthor Robert Cialdini, and industry thought leaders such as Mitch Joel, Jay Baer, and Christopher S. Penn
  • An insider’s look at the controversial social scoring company Klout and its process for assigning influence numbers to everyone
  • Practical, actionable tips to increase your own personal power and online influence
  • More than a dozen original social influence marketing case studies

Even if you already use social media platforms such as Facebook, LinkedIn, YouTube, Twitter, or blogging to maintain an online presence, this eye-opening, action-ready guide shows you how to reach the “superconnectors” who ignite epidemics through word-of-mouth influence . . . and become one yourself.

This is the future of marketing at your fingertips: low-cost, high-speed, influence driven, and powerful. Filled with fascinating case studies, interviews, and insider advice, this essential guide prepares you for the next wave of social networking. This is how to win friends and influence people in the digital age—with a Return on Influence.

 

 

Endorsement

“Influence is the ability to cause, affect, or change behavior. Mark Schaefer helps you define the outcomes you wish to see . . . and measure them!”
—Brian Solis, author of The End of Business as Usual

“Schaefer’s book has earned its place on the shelf of anyone looking to find influencers—or become one.”
—Harold Burson, founder, Burson-Marsteller

Return on Influence is definitive, exciting, and endlessly practical. In an age where marketing budgets are tight and getting tighter, social media—and particularly influence marketing—has become the silver bullet to solve all problems. Consider this book the marksmen’s manual.”
—Rick Wion, Director of Social Media, McDonald’s

“I could not stop reading this book. Mark Schaefer demystifies the power of influence in this insider’s guide to combining content strategy with network interactions to create social conversations that move markets.”
—Ardath Albee, author of eMarketing Strategies for the Complex Sale

“A fascinating exploration at how you track and increase your online influence. Real-world strategies for real-world companies.”
—Randy Gage, author of Prosperity Mind

 

 

About the Author

Mark Schaefer is the director of Schaefer Marketing Solutions, and has 28 years of global sales and marketing experience and advanced degrees in business and applied behavioral sciences. He is an award-winning business writer, university lecturer, and innovator, receiving seven international patents for new product ideas with Fortune 100 companies. He serves as an adjunct professor of marketing at Rutgers University.

 

Article 

 

Other books you might be interested:

  1. 9780071484992      Influencer
  2. 9780071762342      Likeable Social Media

 Mark Schaefer in 60 Seconds

 

Return on Influence by Mark Schaefer

 

 

Conversation Transformation March 2, 2012

Posted by McGraw-Hill Education (Asia) in Business Communication.
Tags: , , , , , , , ,
comments closed

Conversation TransformationConversation Transformation
Recognize and Overcome the 6 Most Destructive Communication Patterns

Authors: Ben Benjamin, Amy Yeager, Anita Simon
ISBN: 9780071769969 / 007176996X
©2012 | 1st Edition | 256 pages | Paperback
Pub Date: FEB-12
Price: US$ 18.00
Sample Chapter 01 | Book Review | Learn More

 

Repair communication breakdowns on the spot and drive positive results in every conversation

Failed conversations can take a heavy toll on our professional and personal lives, threatening to damage relationships, erode trust, and make it impossible to resolve conflicts, reach decisions, or achieve mutual understanding.

Conversation Transformation gives you practical guidelines for managing the six most common (and aggravating) conversation killers: yes-buts, mind-reads, negative predictions, leading questions, complaining, and verbal attacks. Each skill-building chapter guides you through a three-step process for replacing unconstructive habits with more effective responses:

AWARENESS
Learn to recognize an ineffective communication pattern the instant it occurs

ACTION
Use specific new strategies to turn the conversation in a better direction

PRACTICE
Engage in repeated, structured practice to turn those actions into new habits

 

 

Praise for Conversation Transformation:

“Devastatingly insightful . . . provides the practical coaching you need to change old habits and transform your interactions.”
—SHEILA HEEN and DOUGLAS STONE, bestselling authors of Difficult Conversations

”An invaluable resource . . . filled with simple tools and fixes to improve communication skills, exactly the skills that can make us all more effective in politics, business, and life.”
—SENATOR JOHN F. KERRY

“Practical, inspiring, and powerful. You will never look at your conversations the same way again.”
—SUZANNE BATES, bestselling author of Speak Like a CEO and Discover Your CEO Brand

 

 

Publicity

  1. CNBC.com’s Bullish on Books featured an article written by Ben Benjamin, co-author of Conversation Transformation, on avoiding awkward office moments. 

 

 

About the Author

Dr. Ben Benjaminis a communications consultant, business coach, and writer. He holds a doctorate in education and is an accomplished teacher trainer; he has trained instructors who have offered his courses throughout the United States and in Europe. Dr. Benjamin is author of hundreds of articles, as well as several books.

Amy Yeager is a certified Senior SAVI Trainer. She has designed and led SAVI trainings for multinational corporations, schools, healthcare organizations, and other nonprofit institutions. In addition to her in-person training, she conducts Web-based phone seminars for ongoing skill development. She is a certified practitioner of the Alexander Technique and Self Regulation Therapy.

Anita Simon is co-developer with Yvonne Agazarian of SAVI®, the System for Analyzing Verbal Interaction. Dr. Simon teaches SAVI® regularly at a variety of professional conferences and at smaller meetings in the fields of psychotherapy, human resources, and education.

 

 

 

 

Follow

Get every new post delivered to your Inbox.