Boost Your Interview IQ March 23, 2012Posted by McGraw-Hill Education (Asia) in Career, Highlights, Human Resource Management, Self-Improvement.
Tags: Career, career changers, Carole Martin, executive-level job seekers, Human Resources Ceritification Institute, interview coach, IQ test, job interviews, management, new graduates, Top 10 Career Books
Boost Your Interview IQ
Authors: Carole Martin
ISBN: 9780071797467 / 0071797467
© 2012 | 2nd Edition | 224 pages | Softback
Pub Date: May-12
Price: US$ 16.00
Job interviews aren’t discussions; they’re oral exams — and the candidate with all the right answers gets the job. The revised and expanded edition of Boost Your Interview IQ helps you prepare for that big test with interview skill-building exercises, an in-depth Interview IQ test, and other interview aptitude-boosting tools to show how to craft winning answers to the most commonly asked interview questions.
You’ll learn how to shape your experiences into compelling narratives that showcase your unique skills, knowledge, and personality — and you’ll learn how to answer tricky “behavioral” questions like a pro. In today’s tough job market, the most prepared, best presented candidate wins — and with the worst economy in decades poised for a turnaround in 2012, you’ll need to set yourself apart from the pack. Boost Your Interview IQ is the book that delivers the right tools to do the job of GETTING the job.
The all-new edition of one of the “Top 10 Career Books”
Delivers strategies for management/executive-level job seekers, new graduates, and career changers
Includes answers to the “100 Key Questions Interviewers Ask”
About the Author
Carole Martin is America’s best-known interview coach. An acknowledged expert in the use of behavioral interviewing techniques, she has made interviewing her specialty. Carole teaches her tips and techniques to job searchers and employers through one-on-one sessions, phone coaching, and group workshops.She has been certified by The Human Resources Ceritification Institute as a Senior Professional in Human Resources (SPHR).
2600 Phrases for Setting Effective Performance Goals November 11, 2011Posted by McGraw-Hill Education (Asia) in Human Resource Management.
Tags: Career, career goals, goal setting, goals, hrm, Human Resource Management, human resources, Job Hunting
Author: Paul Falcone
ISBN: 9780814417751 / 0814417752
©2012 | 1st Edition | 224 pages | Paperback
Pub Date: DEC-11
Price: US$ 11.95
As a manager, it’s your job to ensure that your employees are clear on what their goals are throughout the year and what they need to do to accomplish them. Yet so many companies and leaders view the performance appraisal process as a mandatory paper chase, a mere form they need to fill out, rather than as an opportunity to create true engagement with their people and inspire career-making results.
2600 Phrases for Setting Effective Performance Goals gives you the language you need to establish compelling, actionable performance goals. More than just a list of descriptive phrases, the book provides wisdom and guidance on how to lead your team more effectively and inspire those around you to reach higher levels of individual performance and achievement. This uniquely practical guide provides you with the insightful strategies you need to accomplish more through others, serve as an effective career mentor and coach, and help your company stand out from the competition. You’ll learn how to:
- Build on individuals’ strengths rather than compensating for their weaknesses.
- Help your staffers feel engaged and self-motivated.
- Develop an “accomplishment mentality” that encourages your employees to continuously reinvent themselves in light of your organization’s changing needs.
- Encourage retention of high performers by developing a realistic and customized set of goals that will help them prepare for their next move in career progression.
- Determine appropriate follow-up intervals and measurable benchmarks to determine progress throughout the year.
The book provides you with ready-to-use phrases organized by the core competencies used most often in the appraisal process, from attendance and attitude to communication and time management. In addition, the book includes language tailored to many of the most common positions in sales and marketing, accounting and finance, HR, IT, legal, manufacturing, operations, and more.
You’re never truly successful unless your employees are as well. This one-of-a-kind guidebook enables you to get more done through others and develop your own outstanding leadership abilities.
About the Author
PAUL FALCONE is an HR executive and has held senior-level positions with Nickelodeon, Paramount Pictures, and Time Warner. He is the author of several bestselling books, including 2600 Phrases for Effective Performance Reviews, 101 Tough Conversations to Have with Employees, and 101 Sample Write-Ups for Documenting Employee Performance Problems.
What Got You Here Won’t Get You There in Sales September 1, 2011Posted by McGraw-Hill Education (Asia) in Marketing & Advertising.
Tags: business leadership, Career, coach, coaching, executive coaching, Leadership, leadership development, professional development, sales, selling
Authors: Marshall Goldsmith, Bill Hawkins, Don Brown
ISBN: 9780071773942 / 0071773940
©2012 | 1st Edition | 224 pages | Hardback
Pub Date: SEP-11
Price: US$ 26.00
The world-renowned leadership expert and bestselling author of What Got You Here Won’t Get You There provides what you need to WIN MORE SALES!
In What Got You Here Won’t Get You There in Sales, Mashall Goldsmith teams up with two leaders in the field of behavioral science—Don Brown and Bill Hawkins—to identify the 16 most common sales habits that damage relationships, then They provide you with good, relationship-building behaviors, such as recruiting stakeholders, looking into the future, and engaging in a follow-up process.
About the Authors
Marshall Goldsmith is one of a select few advisors who have been asked to work with over 120 major CEOs and their management teams. He served on the Board of the Peter Drucker Foundation for ten years. He has been a volunteer teacher for US Army Generals, Navy Admirals, Girl Scout executives, International and American Red Cross leaders – where he was a National Volunteer of the Year.
Marshall is the million-selling author of many books including: What Got You Here Won’t Get You There – a New York Times best-seller, Wall Street Journal #1 business book, winner of the Harold Longman Award for Business Book of the Year and top ten best-seller in seven major countries; Succession: Are You Ready? – a WSJ best-seller; The Leader of the Future – a BusinessWeek best-seller, The Organization of the Future 2- Choice Award (top academic business books) 2009; and Coaching for Leadership.
Bill Hawkinsis an expert in leadership effectiveness. In association with Marshall Goldsmith Partners, the Alliance for Strategic Leadership and Innovative Resources Consultant Group, he has worked with Fortune 500 companies in seventeen countries.
For the last fifteen years Mr. Hawkins has worked with organizations to identify and develop high potential leaders. During this time he has designed and facilitated leadership-training workshops with leading organizations on five continents.
Don Brown is the owner and founder of Situational Services, Inc., a training and development company dedicated to improved leadership and influence effectiveness for its clients.
With over thirty years working in the industry, Mr. Brown is heavily experienced in all phases of major performance systems implementation, from assessment and design to bilingual facilitation and works with a client list that includes Anheuser-Busch, Dell Computers, Ford Motor Company, US Airways and United Airlines, Harley-Davidson Motor Company, Jaguar Cars, Compuware Corporation, SYKES, and Hilton Hotels.
Other titles you might be interested:
- 9780070525580 Stop Telling, Start Selling
- 9780071718110 From a Good Sales Call to a Great Sales Call
Prescription for Excellence May 18, 2011Posted by McGraw-Hill Education (Asia) in Highlights, Management & Organization.
Tags: business communication, Career, chip heath, communicate in business, competition, competitive edge, customer care, customer experience, customer service, dan heath, healthcare, hospital, lead, Leadership, Leadership Center, Made to Stick, manage, management, manager, Market, marketing, motivate, network, Networking, new gold standard, patient care, quality, raving fans, ritz carlton, service, starbucks experience
Author: Joseph Michelli
ISBN: 9780071773546 / 0071773541
©2011 | 1st Edition | 320 pages | Hardback
Pub Date: MAY-11
Price: US$ 28.00
The Secrets to Long-Term Business Health
Joseph Michelli, author of The Starbucks Experience and The New Gold Standard, is among the world’s top authorities on the principles of creating an organizational culture dedicated to service excellence. In these bestselling books, he examines how leading service companies dominate their respective industries with innovative customerexperience strategies.
Now, Michelli turns his attention to one of the most complex, controversial, and critical industries—healthcare.
In Prescription for Excellence, Michelli provides an inside look at an organization that has become the envy of its industry—and explains how you can dominate your own industry by using the same approach.
UCLA Health System is revered worldwide for its top-tier patient/customer care. Great physicians, nurses, researchers, and staff are only part of the equation; UCLA’s overall success is a result of organization-wide collaboration that is driven by leaders with a shared vision of unyielding excellence. Michelli breaks down UCLA’s approach into five simple principles:
- Commit to Care
- Leave No Room for Error
- Make the Best Better
- Create the Future
- Service Serves Us
From administrative offices to operating rooms to research centers, continued adherence to these five principles has guided UCLA to financial strength, social significance, and sustainability.
The best part is that these principles translate to any industry, so you, too, can achieve similar goals. Michelli gives you the tools to adapt UCLA’s ideas, systems, and leadership principles into your own best practices. Whether it is a healthcare organization, a financial institution, or a neighborhood hair salon, good business begins and ends with customer connection. When all workers in an organization focus on providing quality care for those they serve, success inevitably follows.
Business is always personal; UCLA’s leadership ensures that this simple truth drives every UCLA employee, every day. Apply the lessons Michelli spells out in Prescription for Excellence to create a system that ensures that your people take business personally, day in and day out.
‘Like any business, a hospital must be true to its core values in order to succeed. `Trickle-down values’ start at the top with the best leadership, so that all the stakeholders understand and carry out the institution’s mission. That is the gift that David F einberg has brought to U CLA. I am in awe of his management skills.’
‘Lynda Resnick, owner of Pom Wonderful, Fiji Water, Teleflora, and Wonderful Pistachios
‘With clear purpose, unwavering principles, and steadfast leadership, the people at UCLA have established a new bar, a compelling promise, for what healthcare can and should be.’
‘David M. Lawrence, M.D., former CEO, Kaiser Permanente
‘An absorbing and educational account of a large institution’s astonishing transformation. The strong, courageous, and focused leadership of David Feinberg and his outstanding team is evident on every page. A tremendous lesson for all large enterprises.’
‘William E. Simon, Jr., cochairman, William E. Simon & Sons
‘Most leadership authors describe how to apply common-sense principles. Michelli is a notable exception. He artfully describes the compelling, uncommon leadership practices that transformed UCLA Health System. The resulting lessons are plentiful and powerful for today’s business leader.’
‘Lee J. Colan, Ph.D., author of Sticking to It: The Art of Adherence
- Prescription for Excellence is poised to hit FOUR Bestseller Lists:
- The New York Times: #1 Hardcover Advice & Misc, Week Ending June 12
- USA Today: #1 Money Best Sellers
- Publishers Weekly: #2 Hardcover Nonfiction Best Seller
- The Wall Street Journal: #8 Hardcover Nonfiction and #1 Hardcover Business (based on Nielsen Bookscan ratings
About the Author
Joseph A. Michelli, Ph.D. (Falcon, CO), is an internationally sought-after speaker, author, and organizational consultant. His book, The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary, published by McGraw-Hill, regularly achieved bestseller status on the Wall Street Journal (6 weeks), BusinessWeek (5 months), and USA Today (8 weeks) lists. He has been featured on television programs such as The Glenn Beck Show and CNBC’s “On the Money” and has conducted hundreds of radio and print interviews. His other books include The New Gold Standard about service excellence at The Ritz-Carlton Hotel Company and When Fish Fly: Lessons for Creating a Vital and Energized Workplace which was co-authored with the owner of the “World Famous” Pike Place Fish Market in Seattle.
Other books you might be interested:
9780071478151 The Disney Way
9780071477840 The Starbucks Experience
9780071548335 The New Gold Standard
9780071590730 Management Lessons from Mayo Clinic
9780071592086 The Innovator’s Prescription
Harvard Business Review on Advancing Your Career May 11, 2011Posted by McGraw-Hill Education (Asia) in Career.
Tags: Business, Career, guides, Harvard Business Review, HBR, Job Hunting, Leadership, management
Author: HARVARD BUSINESS REVIEW
ISBN: 9781422172230 / 1422172236
©2011 | 1st Edition | 224 pages | Paperback
Pub Date: MAY-11
Price: US$ 22.00
Not for Sale in India, Sub-Continent & Nepal
If you need the best practices and ideas for achieving career growth and fulfillment–but don’t have time to find them–this book is for you. Here are 9 inspiring and useful perspectives, all in one place. This collection of HBR articles will help you: break out of a career rut, earn a spot on your company’s high-potential list, find out what’s really holding you back, get the kind of mentoring that leads to a promotion, groom yourself for an external move, turn the job you have into the job you want, crack the code of C-suite entry, and take control of your career after being fired.
This collection includes these best-selling HBR articles:
How Will You Measure Your Life?
Turn the Job You Have into the Job You Want
How to Stay Stuck in the Wrong Career
Job-Hopping to the Top and Other Career Fallacies
Are You a High Potential?
Why You Didn’t Get That Promotion?
Why Men Still Get More Promotions Than Women
Five Ways to Bungle a Job Change
The Right Way to be Fired
How to Protect Your Job in a Recession
How Leaders Create and Use Networks
Other books you might be interested:
- 9781422162477 HBR on Aligning Technology with Strategy
- 9781422162545 HBR on Finding & Keeping the Best People
- 9781422172391 HBR on Making Smart Decisions
- 9781422162514 HBR on Communicating Effectively
- 9781422162521 HBR on Increasing Customer Loyalty
- 9781422162552 HBR on Reinventing Your Marketing
- 9781422162347 HBR on Building Better Teams
- 9781422162583 HBR on Fixing Health Care from Inside & Out
- 9781422162569 HBR on on Greening Your Business Profitably
- 9781422162576 HBR on Winning Negotiations
Perfect Phrases for Conflict Resolution April 14, 2011Posted by McGraw-Hill Education (Asia) in Management & Organization.
Tags: argument, book, Boss, budget, Business, Career, clash, commitment, company, conflict, control, controlling, customer, deadline, difficult, direct report, disagreement, emotional, engage, fight, Guide, How-to, HR, human resources, jerk, manage, management, managing, office, overworked, performance, personal, Personality, project, recognition, reolve, resolving, salary, supervisor, supplier, team, vendor, workplace
Authors: Lawrence Polsky, Antoine Gerschel
ISBN: 9780071756167 / 0071756167
©2011 | 1st Edition | 176 pages | Paperback
Pub Date: JUN-11
Price: US$ 12.00
The Right Phrase for Every Situation . . . Every Time
Conflict in the workplace is inevitable. When you have the right words and phrases at your command, you can quickly resolve any fracas, flap, or fray—and prevent it from spreading into an uncontrollable fire.
Perfect Phrases for Conflict Resolution has hundreds of ready-to-use phrases, dialogs, and practice scripts for any business altercation, enabling you to rise above the conflict and focus on solving the problem. You’ll possess the language you need to manage any type of conflict with superiors, peers, or employees concerning:
About the Authors
Lawrence Polsky (Princeton, NJ) is a managing partner at PeopleNRG, a change management consultancy firm that specializes in optimizing “people energy” through high impact tools, programs and ideas.
Antoine Gerschel (Princeton, NJ) is a managing partner at PeopleNRG.
Other books you might be interested:
9780071490733 Perfect Phrases for Building Strong Teams
9780071493048 Perfect Phrases for Dealing with Difficult People
9780071597326 Perfect Phrases for Dealing with Difficult Situations at Work
Tags: address, audience, Business, Career, commencement, deliver, event, graduation, How-to, local, money, orate, payment, performance, podium, present, Presentation, price, Professional, promote, promotion, public speaking, sell, Speech, speechify, sponsor, stage, telephone, toastmasters, train, training, travel, webcast
Million Dollar Speaking
The Professional’s Guide to Building Your Platform
Authors: Weiss, Alan
©2011 | 1st Edition | 352 pages , Softcover
Pub Date: October 2010
Price: US$ 22.00
Make your move into, or improve your position in, the powerful world of professional speaking
If you think you have what it takes to speak professionally, or you’ve already been doing so with insufficient reward, now is the time to make your move.
Bestselling business author and Professional Speaking Hall of Fame member Alan Weiss offers the inside advice you need to turn your talent into a high-paying career—from honing your delivery skills to building a business. In Million Dollar Speaking, you’ll learn the critical skills of
- Dealing with difficult crowds
- Creating powerful speeches
- Targeting high-potential markets
- Creating a “star” reputation
- Setting fees that reflect your outstanding value
- Perfecting platform skills—making ¬them the best in the business
- Expanding your business through diversification
Weiss has packed the guide with tips, resources, helpful examples, and checklists that make it easy for you to keep a record of your progress. Whether you’re a trainer, workshop leader, or consultant, Million Dollar Speaking has what you need to get on the paid public-speaking circuit in no time.
About the Author
Alan Weiss, Ph.D. (East Greenwich, RI) runs the firm Summit Consulting Group, Inc. He typically delivers 30 keynotes a year at major conferences, and he has been a visiting faculty member at a number of universities, including Case Western Reserve University, Boston College, and Tufts. Weiss is the author of the bestseller Million Dollar Consulting. In 2006 he was presented with the Lifetime Achievement Award of the American Press Institute, which was one of only seven awarded in the 60-year history of the association.
- 9780070680340 Secrets Successful Speakers: How You Can Motivate, Captivate, and Persuade
- 9780070696150 Money Talks
- 9780071622103 Million Dollar Consulting