The Big Book of People Skills Games: Quick, Effective Activities for Making Great Impressions, Boosting Problem-Solving Skills and Improving Customer Service July 5, 2010
Posted by McGraw-Hill Education (Asia) in Highlights.Tags: Beating the Global Consolidation Endgame, Beyond the Deal, Built to Serve, Chasing the Rabbit, coach, Coaching for Improved Work Performance, conversation, Crucial Conversations, Dealing with People You Can't Stand, dispute, distance learning, Employee, Ending the Management Illusion, engage, Equipped to Lead, Everything I Know About Business I Learned at McDonalds, Great Communication Secrets of Great Leaders, Grown Up Digital, How to Manage Performance, How to Plan and Execute Strategy, innovate, Innovation, Innovator's Prescription, inspiration, inspire, inspiring, lead, Lean Six Sigma for Federal Services, manage, management, Management Lessons from Mayo Clinic, managing, Managing in Times of Change, mentor, morale, motivate, Motivation, New Age of Innovation, Perfect Phrases for Documenting Employee Performance Problems, Perfect Phrases for Managers and Supervisors, Perfect Phrases for Perfect Hiring, Perfect Phrases for Performance Reviews, process improvement, processes, Product Manager's Desk Reference, Project Management, resolution, staff, Strategic Corporate Communication, team, The Big Book of Conflict Resolution Games, The Ghosn Factor, The New Gold Standard, The New Manager's Handbook, Toyota Supply Chain Management, training, Wargaming for Leaders, Why Employees Don't Do What They're Supposed to Do and What to Do About It, workforce, workplace support
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The Big Book of People Skills Games
Quick, Effective Activities for Making Great Impressions, Boosting Problem-Solving Skills and Improving Customer Service
Authors: Rickenbacher, Colleen; Scannell, Edward
ISBN-13: 978-0-07-174509-3
ISBN-10: 0071745092
©2010 | 1st Edition | 272 pages , Softcover
Pub Date: August 2010
Price: US$ 24.95
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More than 700,000 books sold in the Big Book series!
Always say and do the right thing at the right time! Developing the necessary skills critical to teamwork and company success—taught in a fun group format
Meeting new people, developing listening skills, learning proper business etiquette, or dealing with difficult customers or coworkers are all challenges every company faces. The Big Book of People Skills Games offers a host of interactive yet engaging games you can use to tackle all of these communication-challenged areas within your group. RESULTS: effective communication, greater team confidence, and improved customer service.
These short but fun games can be adapted to any setting, cost virtually nothing, and show you how to boost both employee and customer interaction, reduce absenteeism, and foster a more positive and productive environment–all necessary ingredients for company growth and success.
The Big Book of People Skills Games helps you:
- Improve internal and external communication
- Promote group thinking on potential problems facing the company
- Build stronger relationships with coworkers and clients
- Teach your team about proper work procedures
This is the complete reference for enhancing interpersonal skills—both personally and professionally—from the trusted Big Book series.
About the Authors
Colleen Rickenbacher (Dallas, Texas) is President of Colleen Rickenbacher, Inc. in Dallas, TX, which she started in 2001 after 20 years with the Dallas Convention & Visitors Bureau, and has been involved in the meeting industry for over 35 years. Colleen is the author of two books and hundreds of articles on business etiquette, protocol and communication and has presented and trained around the world. She has served on the Board of Advisors for the International Association of Protocol Consultants, Convention Industry Council, Meeting Professionals International, Religious Conference Management Association and both the Dallas Chapter and the international board of the International Special Events Society. Rickenbacher also served as the president and chairs in various associations including past chair of the Certified Meeting Professional Board and the Texas Chapter of the Association of Event & Convention Professionals.
Ed Scannell (Phoenix, AZ) is a speaker and trainer who has given thousands of presentations, seminars and workshops across the U.S. and overseas. He has written or co-authored twenty books and over a hundred articles in the fields of Creativity, Communication, Human Resource Development, Management, Meeting Planning and Teambuilding. The books in his Games Trainers Play series (McGraw-Hill) have sold over a million copies and are used by trainers, speakers, facilitators, and meeting planners around the globe. He earned his CMP (Certified Meeting Professional) designation in 1986 and currently serves on the CIC (Convention Industry Council) Board of Directors. He served as President of the National Speaker’s Association for 1991-92 and serves on the NSA Foundation Board of Trustees.
LEADERSHIP: Essential Selections on Power, Authority, and Influence June 15, 2010
Posted by McGraw-Hill Education (Asia) in Highlights, Leadership.Tags: Alinsky, Arendt, Barnard, book, Built to Serve, Burns, Carlyle, Carson, CEO Material, Churchill, coach, Confucius, Customer Driven Operations Management, difficult employee, Drucker, DuBois, Employee, engage, Engaging the Hearts and Minds of All Your Employees, Engels, evaluate, evaluation, executive, Executive Warfare, Fanon, fire, Firing, Follett, Freud, Friedan, Friere, Gandhi, goals, Guide, Hamilton, Handbook for Leaders, Havel, Hiring, Hitler, Hobbes, How to Be a Great Coach, How to Manage Performance, How to Motivate Every Employee, How We Lead Matters, How-to, In Search of Leadership, innovate, Innovation, inspire, James, JFK, Julius Caesar, Just Ask Leadership, Kennedy, King, Kramer, Lao Tzu, Leadership, leadership classics, Leadership Enhancing the Lessons of Experience, leadership philosophies, Leadership When the Heat is On, Leadership Without Excuses, Lenin, Lincoln, Locke, Machiavelli, Madison, manage, management, management skills, managing, Mandela, Mao, Marx, Milgram, motivate, organic growth, Organization, Paine, Perfect Phrases for Building Strong Teams, Perfect Phrases for effective Managers, Perfect Phrases for Motivating and Rewarding Employees, performance, Performance Leadership, Plato, Plutarch, Red Rubber Ball at Work, Roosevelt, Say it Like Obama, Secrets of the White House Fellows, share holder, shareholder, Singer, Soros, Spencer, stake holder, stakeholder, Stanton, Stowe, Strategic Forecasting, Strategy, team, team building, teams, The Confident Leader, The Essential Wooden, The Lombardi Rules, The Powell Principles, The Welch Way, Tolstoy, Weber, Wollstonecraft, Wooden on Leadership, workforce
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LEADERSHIP
Essential Selections on Power, Authority, and Influence
Authors: Kellerman, Barbaral
ISBN-13: 978-0-07-163384-0
ISBN-10: 0071633847
©2010 | 1st Edition | 352 pages , Hardcover
Pub Date: July 2010
Price: US$ 34.95
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Indispensable advice for business professionals—from history’s wisest leaders
A highly regarded scholar of leadership and the qualities shared by outstanding leaders, Barbara Kellerman provides expert analysis of the works of history’s greatest authorities on leadership—theorists and practitioners alike.
On Leadership contains writings from some of history’s most influential figures, ranging from Lincoln to Lenin, Hobbes to Havel, and Machiavelli to Marx. Kellerman chose her entries based on their contemporary significance regarding power, authority, and influence, and she clearly explains how today’s business leader can put the words of the masters to practical use.
Providing a remarkably wide scope of perspectives, including history, psychology, philosophy, and government, On Leadership is an eminently instructive book for any leader in any field.
Part I of Leadership consists of writings about leadership:
- Lao Tzu—on how to lead lightly
- Plato—on tyrants and philosopher-kings
- Machiavelli—on the preservation of power
In Part II, you’ll find examples of what Kellerman uniquely identifies as writing as leadership—works and words that thanks to their persuasiveness and power, changed the world:
- Thomas Paine—Common Sense
- Elizabeth Cady Stanton—”Declaration of Sentiments”
- Rachel Carson—Silent Spring
Part III presents leaders in action—individuals who seized the moment to captivate, motivate, and lead with their singular personal power to persuade:
- Abraham Lincoln—on war and redemption
- Elizabeth I—on gender and power
- Vaclav Havel—on the power of the powerless
The selections themselves, each a classic of the leadership literature, together with Kellerman’s expert commentary, make Leadership required reading for those who want to learn about, reflect on, and even apply the greatest leadership literature lessons, ever.
Endorsement
“Bravo to Barbara Kellerman! Building upon a lifetime of scholarship and upon a popular course she has created at Harvard, Kellerman brings between the covers of a single volume the world’s classic literature on leadership. Every thoughtful leader will find deep, rich rewards here.” — David Gergen, Director, Center for Public Leadership Harvard Kennedy School, Former Presidential Adviser
About the Author
Barbara Kellerman (Cambridge, MA) is the James MacGregor Burns Lecturer in Public Leadership at Harvard University’s John F. Kennedy School of Government. She was the Founding Executive Director of the Kennedy School’s Center for Public Leadership, from 2000 to 2003; from 2003 to 2006, she served as the Center’s Research Director. Kellerman has held professorships at Fordham, Tufts, Fairleigh Dickinson, George Washington, and Uppsala Universities. She also served as Dean of Graduate Studies and Research at Fairleigh Dickinson, and as Director of the Center for the Advanced Study of Leadership at the Academy of Leadership at the University of Maryland.
Kellerman received her B.A. from Sarah Lawrence College, and her M.A., M.Phil., and Ph.D. (1975, in Political Science) degrees from Yale University. She was awarded a Danforth Fellowship and three Fulbright fellowships. At Uppsala (1996-97), she held the Fulbright Chair in American Studies. Kellerman was cofounder of the International Leadership Association (ILA), and is author and editor of many books including Leadership: Multidisciplinary Perspectives; The Political Presidency: Practice of Leadership; and Reinventing Leadership: Making the Connection Between Politics and Business. She has appeared often on media outlets such as CBS, NBC, PBS, CNN, NPR, Reuters and BBC, and has contributed articles and reviews to The New York Times, The Washington Post, The Boston Globe, The Los Angeles Times, and Harvard Business Review.
Her most recent books are Bad Leadership: What It Is, How It Happens, Why It Matters (2004); a co-edited (with Deborah Rhode) volume, Women & Leadership: State of Play and Strategies for Change (2007); and Followership: How Followers are Creating Change and Changing Leaders (2008). Kellerman speaks to audiences around the world, including in recent years in Berlin, London, Moscow, Rome, Sao Paolo, and Shanghai. She holds an Honorary Degree from Ripon College, and is currently ranked by Leadership Excellence as 6th on the list of the 100 “best minds on leadership.”
The Extraordinary Coach: How the Best Leaders Help Others Grow June 14, 2010
Posted by McGraw-Hill Education (Asia) in Highlights, Leadership.Tags: book, Built to Serve, coach, decision-making, develop, Development, Employee, engage, evaluate, evaluation, goals, Guide, How to Manage Performance, How-to, Innovation, inspire, manage, management, managing, mentor, motivate, negativity, partner, Partnership, performance, positive, team, team building, teams, workforce, Strategy, confidence, skills, Professional, collaboration, decision maker, zenger folkman, extraordinary leader, support, one on one, group, participation, Worldwide Association of Business Coaches, WABC, International Coaching Council, ICC, Leadership Enhancing the Lessons of Experience, In Search of Leadership, Wooden on Leadership, The Essential Wooden, Engaging the Hearts and Minds of All Your Employees, How to Be a Great Coach, How to Motivate Every Employee, Handbook for Leaders, Leadership When the Heat is On, The Powell Principles, The Welch Way, The Lombardi Rules, Executive Warfare, Perfect Phrases for Motivating and Rewarding Employees, Perfect Phrases for Building Strong Teams, How We Lead Matters, The Confident Leader, Perfect Phrases for effective Managers, Secrets of the White House Fellows, Performance Leadership, Red Rubber Ball at Work, Say it Like Obama, Soros, Leadership Without Excuses, Customer Driven Operations Management, Strategic Forecasting, CEO Material, Just Ask Leadership
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The Extraordinary Coach
How the Best Leaders Help Others Grow
Authors: Zenger, John; Stinnett, Kathleen
ISBN-13: 978-0-07-170340-6
ISBN-10: 0071703403
©2010 | 1st Edition | 320 pages , Hardcover
Pub Date: June 2010
Price: US$ 32.95
Learn More | Book Preview
An “interactive” approach to coaching from one of today’s most forward-thinking leadership gurus
John Zenger established himself as a top-tier leadership expert with his groundbreaking books The Extraordinary Leader and The Inspiring Leader. Now, he teams up with executive coach Kathleen Stinnett to put you on the fast track to expertise in business coaching.
The Extraordinary Coach works as an immersion course in coaching, providing the skills you need to become a highly effective leader in no time flat.
As with his other books, Zenger researched thousands of assessments from the most effective coaches. Then he and Stinnett combined the research with the latest findings from the world of clinical psychology to map out the real success secrets of today’s best coaches.
The book features worksheets, checklists, and assessments. It teaches readers the strong correlations between coaching effectiveness and employee engagement, explains how to identify and evaluate the benefits and risks to themselves personally of retaining or losing key employees, and thoroughly prepare for coaching conversations with employees and colleagues. In addition, The Extraordinary Coach includes a list of important question to ask during coaching conversations. This interactive package is an accessible book full of practical tools and compelling insights geared to the manager whose job it is to develop their employees.
This practical, multi-layered training guide provides the tools you need, including:
- Companion Video (on their website) showing “real” coaching in action
- Conversation Guide offering framework for any possible scenario
- Application Worksheets to help prepare yourself for upcoming coaching situations
- List of Questions to ask in their own coaching conversations
Building a firm foundation in the correlation between coaching effectiveness and employee engagement, you will quickly and effectively master the critical skill of coaching. The Extraordinary Coach will ensure you make a powerful contribution to the long-term success of your organization.
About the Authors
Jack Zenger (Orem, UT) is the co-founder of Zenger/Folkman and the co-author of The Extraordinary Leader and The Inspiring Leader. He was inducted into the Human Resources Development Hall of Fame in 1994 and received the Thought Leader Award from his industry colleagues in 2005.
Kathleen Stinnett (Santa Barbara, CA) is a senior consultant and executive coach with Zenger/Folkman. She serves on the faculty of the Hudson Institute of Santa Barbara, where she leads foundational workshops required for the professional certification program. In 2005, Kathleen earned the Master Certified Coach credential (MCC) through the International Coaching Federation.
More titles by John Zenger
- 9780071621243 The Inspiring Leader: Unlocking the Secrets of How Extraordinary Leaders Motivate
- 9780071628082 The Extraordinary Leader: Turning Good Managers into Great Leaders
- 9780071435321 The Handbook for Leaders
The Big Book of Conflict Resolution Games: Quick, Effective Activities to Improve Communication, Trust and Collaboration June 14, 2010
Posted by McGraw-Hill Education (Asia) in Highlights, Self-Improvement.Tags: and Cases, Beating the Global Consolidation Endgame, Beyond the Deal, BIG BOOK OF ICEBREAKERS, BIG BOOK TEAM BUILDING GAMES, Built to Serve, Chasing the Rabbit, coach, Coaching for Improved Work Performance, communication. Collaboration, Conflict Resolution Training, conversation, Crucial Conversations, Dealing with People You Can't Stand, diversity, Employee, Ending the Management Illusion, engage, Equipped to Lead, Essentials of Negotiation, Everything I Know About Business I Learned at McDonalds, Exercises, Great Communication Secrets of Great Leaders, Grown Up Digital, How to Manage Performance, How to Plan and Execute Strategy, Innovator's Prescription, inspiration, inspire, inspiring, lead, Lean Six Sigma for Federal Services, manage, management, Management Lessons from Mayo Clinic, managing, Managing in Times of Change, mentor, More Quick Team-Building Activities, motivate, Motivation, New Age of Innovation, Perfect Phrases for Documenting Employee Performance Problems, Perfect Phrases for Managers and Supervisors, Perfect Phrases for Perfect Hiring, Perfect Phrases for Performance Reviews, Product Manager's Desk Reference, Project Management, Quick Team-Building Activities, Readings, resolution, staff, Strategic Corporate Communication, team, The Ghosn Factor, The New Gold Standard, The New Manager's Handbook, Toyota Supply Chain Management, training, Wargaming for Leaders, Why Employees Don't Do What They're Supposed to Do and What to Do About It, workforce, workplace
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The Big Book of Conflict Resolution Games
Quick, Effective Activities to Improve Communication, Trust and Collaboration
Author: Scannell, Mary
ISBN-13: 978-0-07-174224-5
ISBN-10: 0071742247
©2010 | 1st Edition | 240 pages , Softcover
Pub Date: June 2010
Price: US$ 24.95
A new addition to the popular Big Books training series, addressing the hot training topic of conflict resolution.
Recent studies show that typical managers devote more than a quarter of their time to resolving coworker disputes. The Big Book of Conflict-Resolution Games offers a wealth of activities and exercises for groups of any size that let you manage your business (instead of managing personalities).
Part of the acclaimed, bestselling Big Books series, this guide offers step-by-step directions and customizable tools that empower you to heal rifts arising from ineffective communication, cultural/personality clashes, and other specific problem areas—before they affect your organization’s bottom line.
Let The Big Book of Conflict-Resolution Games help you to:
- Build trust
- Foster morale
- Improve processes
- Overcome diversity issues
- And more
Dozens of physical and verbal activities help create a safe environment for teams to explore several common forms of conflict—and their resolution. Inexpensive, easy-to-implement, and proved effective at Fortune 500 corporations and mom-and-pop businesses alike, the exercises in The Big Book of Conflict-Resolution Games delivers everything you need to make your workplace more efficient, effective, and engaged.
About the Author
Mary Scannell is the founder of bizteamtools.com. She has been a professional seminar leader since 1991, and served for ten years on the staff of Venture Up, the world’s largest provider of interactive team programs. Mary leads nearly 100 corporate trainings per year and has trained tens of thousands of business people across the United States and Canada, including a long list of Fortune 500 clientele. She is the co-author of the recently published Big Book of Team-Motivating Games.
Table of Contents
Introduction: Why Every Employee Needs Conflict Resolution Training
How to Use this Book
Part 1. Communication
Part 2. Diversity
Part 3. Trust
Part 4. Perspective;
Part 5. Emotional Intelligence
The Big Book Series
- 9780071745093 The Big Book of People Skills Games: Quick, Effective Activities for Making Great Impressions, Boosting Problem-Solving Skills and Improving Customer Service
- 9780071635226 The Big Book of Brain-Building Games: Fun Activities to Stimulate the Brain for Better Learning, Communication and Teamwork
- 9780071629621 The Big Book of Team-Motivating Games: Spirit-Building, Problem-Solving and Communication Games for Every Group
- 9780071443852 The Big Book of Six Sigma Training Games: Proven Ways to Teach Basic DMAIC Principles and Quality Improvement Tools
- 9780071435253 The Big Book of Leadership Games: Quick, Fun Activities to Improve Communication, Increase Productivity, and Bring Out the Best in Employees
- 9780071396844 The Big Book of Meeting Games
- 9780071361767 The Big Book of Motivation Games
- 9780071361767 The Big Book of Creativity Games: Quick, Fun Acitivities for Jumpstarting Innovation
- 9780071357807 The Big Book of Humorous Training Games
- 9780070218666 The Big Book of Stress Relief Games: Quick, Fun Activities for Feeling Better
- 9780071349840 The Big Book of Icebreakers: Quick, Fun Activities for Energizing Meetings and Workshops
- 9780071343114 The Big Book of Flip Charts
- 9780071343367 The Big Book of Sales Games
- 9780070779747 The Big Book of Customer Service Training Games
- 9780070465138 The Big Book of Team Building Games: Trust-Building Activities, Team Spirit Exercises, and Other Fun Things to Do
- 9780070465015 The Big Book of Presentation Games: Wake-Em-Up Tricks, Icebreakers, and Other Fun Stuff
- 9780070464766 The Big Book of Business Games: Icebreakers, Creativity Exercises and Meeting Energizers
Becoming a Successful Manager April 30, 2010
Posted by McGraw-Hill Education (Asia) in Highlights, Leadership.Tags: Beating the Global Consolidation Endgame, Beyond the Deal, Built to Serve, Chasing the Rabbit, coach, Coaching for Improved Work Performance, conversation, Crucial Conversations, Dealing with People You Can't Stand, Employee, Ending the Management Illusion, engage, Equipped to Lead, Everything I Know About Business I Learned at McDonalds, Great Communication Secrets of Great Leaders, Grown Up Digital, How to Manage Performance, How to Plan and Execute Strategy, Innovator's Prescription, inspiration, inspire, inspiring, lead, Lean Six Sigma for Federal Services, manage, management, Management Lessons from Mayo Clinic, managing, Managing in Times of Change, mentor, motivate, Motivation, New Age of Innovation, Perfect Phrases for Documenting Employee Performance Problems, Perfect Phrases for Managers and Supervisors, Perfect Phrases for Perfect Hiring, Perfect Phrases for Performance Reviews, Product Manager's Desk Reference, Project Management, staff, Strategic Corporate Communication, team, The Ghosn Factor, The New Gold Standard, The New Manager's Handbook, Toyota Supply Chain Management, Wargaming for Leaders, Why Employees Don't Do What They're Supposed to Do and What to Do About It, workforce
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Becoming a Successful Manager
Authors: Parkinson, J. Robert; Grossman, Gary
ISBN-13: 978-0-07-174164-4
ISBN-10: 007174164X
©2010 | 2nd Edition | 224 pages , Softcover
Pub Date: May 2010
Price: US$ 16.95
Learn More | Book Preview
Comprehensive and accessible, this must-have guide for managers is completely updated to cover today’s most critical management topics—from company culture to new technologies and more
Becoming a Successful Manager has all the tools and techniques for making a smooth transition into the role of manager. Drawing on both academic research and real-world experience, the authors teach readers how to apply what they call “The Discovery Method.” Through practical exercises and thought-provoking questions, readers learn how to manage others as successfully as they have managed themselves. Updates include such timely topics as the evolving roles of managers, managing up, and other changes brought on by technology, new generational influences, and changes in overall corporate culture and expectations.
Features
- Previous edition attracted praise from executives at Arthur Anderson, State Farm, Colgate Palmolive, A&E TV, and Zenith
- Parkinson maintains busy consulting, speaking, and coaching schedules, appearing at venues such as ASTD and regional conferences
About the Authors
J. Robert Parkinson, Ph.D., (Sarasota, FL) serves on the faculty at Northwestern University. He is a consultant, trainer, and coach specializing in effective communications for major corporations, professional associations, and government agencies. He has hosted several radio programs and conducts seminars and personal coaching/counseling sessions in relationship building, management practices, and communication techniques.
Jack H. Grossman, Ph.D., was a psychologist, management consultant, and professor emeritus at DePaul University’s Kellstadt Graduate School of Business.
Gary Grossman (Chicago, IL) is the founder and CEO of Venn Strategy Group, which helps companies measure and manage strategy. He is an international consultant and trainer with expertise in using business intelligence and technology to build an integrated performance management culture. His clients have included several well known companies including Coca-Cola, Epson, and Avery Dennison.
McGraw-Hill Education (Asia)
