Crucial Conversations Tools for Talking When Stakes Are High September 1, 2011
Posted by McGraw-Hill Education (Asia) in Management & Organization.Tags: Business, change, communication, communication skills, influence, inspirational, Leadership, leadership development, management, Organizational Change
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Crucial Conversations Tools for Talking When Stakes Are High
Authors: Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler
ISBN: 9780071771320 / 0071771328
©2012 | 2nd Edition | 288 pages | Paperback
Pub Date: SEP-11
Price: US$ 18.00
Learn More
Communicate best when it matters most! The definitive guide to clear, purpose-driven communication—revised and updated with new insights and powerful techniques
The classic guide to conversing in high-impact situations, Crucial Conversationshelps you get constructive results when emotions run high and opinions vary, in the workplace and beyond. It explains how to:
- Transform negative feelings into powerful dialog
- Make it safe to talk about almost anything
- Be persuasive, not abrasive
- Improve professional and personal relationships
- Impact productivity, quality, and safety in a positive way
Praise for Crucial Conversations:
“Most books make promises. This one delivers. These skills have . . . generated new techniques for working together in ways that enabled us to win the largest contract in our industry’s history.”
Dain M. Hancock, President, Lockheed Martin Aeronautics
“The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.”
Mark Victor Hansen, co-creator of the #1 New York Times bestselling series Chicken Soup for the Soul
“This is a breakthrough book. I found myself being deeply influenced, motivated, and even inspired.”
from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People
Publicity
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Joseph Grenny’s Bloomberg BusinessWeek Online column “Handling Make or Break Conversations. To read, please click HERE
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Kerry Patterson’s interview on the nationally syndicated radio. to listen, please click HERE
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Fortune.com highlighted CRUCIAL CONVERSATIONS in an article entitled “Why confrontation at work is critical.”
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Book Review on Small Business Trends
About the Authors
Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler are top international corporate consultants and cofounders of Vitality Alliance, Inc., and VitalSmarts. Together they have developed corporate training programs for dozens of Fortune 500 companies. Their other books include the New York Times bestsellers Influencer and Crucial Confrontations.
Other books you might be interested:
- 9780071446525 Crucial Confrontations
- 9780071484992 Influencer
McGraw-Hill Education (Asia)
