Dealing with People You Can’t Stand September 12, 2012
Posted by McGraw-Hill Education (Asia) in Business, Business Communication, General Interest, Management & Organization.Tags: align, aligned, aligning, ambitious, aspirational, boss problems, bosses from hell, Career, co-workers, coach, collaborate, company, conversation, Dealing with Difficult People, difficult employee, Employee, employee engagement, engage, Engagement, evaluate, evaluation, executive, fire, Firing, goal setting, goals, Guide, help with coworkers, Hiring, How-to, job, manage, management, managing, mentor, method, methodology, objective, obstacle, office conflict, Organization, own, ownership, performance, problem bosses, problems at work, resource, resourced, resources, results, results focused, results oriented, reward, rewarding, share holder, shareholder, Small Business, specific, staff, stake holder, stakeholder, Strategy, team, team building, teams, toxic coworkers, workforce
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Dealing with People You Can’t Stand, Revised and Expanded Third Edition:
How to Bring Out the Best in People at Their Worst
Authors: Dr. Rick Brinkman, Dr. Rick Kirschner
ISBN: 9780071785723
©2012 | 3rd Edition | 288 pages | Paperback
Pub Date: MAY-12
Price: US$ 18.00
The classic guide to bringing out the best in people at their worst—updated with even more can’t-standable people!
Dealing with People You Can’t Stand has been helping good people deal with bad behavior in a positive, professional way for nearly two decades.
Unfortunately, as the world becomes smaller and time more compressed, new difficult people are being made all the time. So Kirschner and Brinkman have updated their global bestseller to help you wring positive results from even the most twisted interactions you’re likely to experience today.
Learn how to get things done and get along when you’re dealing with people who have the uncanny ability to sabotage, derail, and interfere with your plans, needs, and wants. Learn how to:
- Use sophisticated listening techniques to unlock the doors to people’ s minds, hearts, and deepest needs
- Apply “take-charge” skills that turn conflict into cooperation by reducing the differences between people
- Transform the destructive behavior of Tanks, Snipers, Know-It-Alls, Whiners, Martyrs, Meddlers, and other difficult types of people
Whether you’re dealing with a coworker trying to take credit for your work, a distant family member who knows no personal bounds, or a loud cell phone talker on line at the grocery store, Dealing with People You Can’t Stand gives you the tools for bringing out the best in people at their worst.
About the Author
Dr. Rick Kirschner and Dr. Rick Brinkman are naturopathic physicians, professional speakers, and trainers.
Self-Leadership September 6, 2012
Posted by McGraw-Hill Education (Asia) in Leadership, Management & Organization.Tags: book, coach, conversation, difficult employee, Employee, employee engagement, engage, Engagement, evaluate, evaluation, executive, fire, Firing, goals, Guide, Hiring, How-to, innovate, Innovation, inspiration, inspire, inspiring, lead, manage, management, managing, mentor, motivate, Motivation, Organization, performance, shareholder, staff, stakeholder, Strategy, team, team building, teams, workforce
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Self-Leadership
How to Become a More Successful, Efficient, and Effective Leader from the Inside Out
Authors: Andrew Bryant, Ana Kazan
ISBN: 9780071799096
©2013 | 1st Edition | 224 pages | Paperback
Pub Date: AUG-12
Price: US$ 25.00
An effective new approach for leading yourself and others to ultimate business success
With the flattening of hierarchies and global teams and the need for empowered and engaged employees, a new style of leadership is required. Self-Leadership gives managers and other business leaders the tools for greater self-observation, self-confidence, self-management, and decision-making.
Lead yourself to success—and others are sure to follow
“For leaders looking for a plan of ‘Why, What, and How’ to become a better leader, the answer is between the covers of this book.”
—Chester Elton, New York Times bestselling author of The Carrot Principle, The Orange Revolution, and All In
“Ever wish you could be more confident, more engaged, or more productive in your life? Look no further. All the concepts and tools are right here.”
—Ryan M. Niemiec, Psy.D., Psychologist and Education Director, VIA Institute on Character
“Self-reliance, courage, confidence, emotional self-awareness, and perseverance encompassed into one leadership concept.”
—Garee W. Earnest, Ph.D., Professor, The Ohio State University
“Bryant and Kazan’s groundbreaking work challenges us to take the first small steps of what will be for many a lifelong journey of self-discovery from the inside out.”
—R. Dale Safrit, Ed.D., Professor, North Carolina State University
“Andrew and Ana’s . . . research, insights, and experience provide a practical tool-kit on how you can choose to live your life and your work and influence others to do the same.”
—Philip Beck, Chairman, Dubeta
“It is generally accepted in the business literature that the heart of leadership is leading self. I believe that leading self is also the path to being a ‘responsible’ leader. The important contribution made by Self Leadershipis that it tells you what to do if you want to get better at leading self. Read this book if you desire to be more effective as a leader and remember, “You don’t have to be bad at leadership to get better.”
—Stephen C. Lundin Ph.D., author of the bestseller, Fish!
About the Author
Andrew Bryant, CSP, PCC is an international thought leader specializing in Self-leadership, the power of influence and developing leaders for the future with an emphasis on Asia specifically. He is the founder of Self Leadership International as well as an executive coach and leadership consultant.
Ana Kazan, PhD is a university professor and a researcher in Brazil and Research and Data Analysis Director of Kazan & Associates Consultants. She teaches Organizational Communication, Organizational Psychology and Leadership, Research Methods, and Self-Leadership courses in the state of Sao Paulo.
The Employee Engagement Mindset May 1, 2012
Posted by McGraw-Hill Education (Asia) in Highlights, Management & Organization.Tags: book, Business, coach, conversation, difficult employee, Employee, engage, evaluate, evaluation, executive, experiential learning, fire, Firing, goal setting, goals, Guide, Hiring, How-to, innovate, Innovation, inspiration, inspire, inspiring, lead, manage, management, managing, mentor, method, methodology, motivate, objective, organic growth, Organization, own, ownership, performance, share holder, shareholder, smart goals, staff, stake holder, stakeholder, Strategy, succeed, success, task, team, team building, teams, workforce
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The Employee Engagement Mindset
The Six Drivers for Tapping into the Hidden Potential of Everyone in Your Company
Authors: Tim Clark
ISBN: 9780071788298
©2012 | 1st Edition | 272 pages | Hardback
Pub Date: JUN-12
Price: US$ 26.00
The Employee Engagement Mindset shifts the paradigm of engagement from an employer-centered model to an employee-centered view. By putting an emphasis on shared manager and personal responsibility coupled with intrinsic motivation in order to increase engagement, companies can reach the levels of engagement necessary to outperform their competitors.
Based on years of research and based on a popular seminar with the same name, The Employee Engagement Mindset outlines a simple six-part shared manager/employee model for increasing engagement: Shaping, Connecting, Learning, Stretching, Achieving, and Contributing. The authors present research proving that companies with employee-engagement programs enjoy measurably greater profits, growth, productivity, and retention than those without.
About the Author
Timothy R. Clark is founder and CEO of TRClark Partners, a consultancy that provides advisory services in strategy, large-scale change and transformation, and executive development. He writes the syndicated column, “On Leadership” for the Salt Lake Deseret News, which holds the largest circulation in the state. He is a leading authority in the field of change leadership and organizational transformation. He is the author of the critically claimed book, Epic Change: How to Lead Change in the Global Age (John Wiley/Jossey-Bass), The Leadership Test: Will You Pass (2009). Some of his clients include Accenture, American Express, Chevron, Disney, Dow Chemical, Microsoft, NASA, and Wells Fargo Bank.
Boost Your Interview IQ March 23, 2012
Posted by McGraw-Hill Education (Asia) in Career, Highlights, Human Resource Management, Self-Improvement.Tags: Career, career changers, Carole Martin, executive-level job seekers, Human Resources Ceritification Institute, interview coach, IQ test, job interviews, management, new graduates, Top 10 Career Books
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Boost Your Interview IQ
Authors: Carole Martin
ISBN: 9780071797467 / 0071797467
© 2012 | 2nd Edition | 224 pages | Softback
Pub Date: May-12
Price: US$ 16.00
Learn More
Job interviews aren’t discussions; they’re oral exams — and the candidate with all the right answers gets the job. The revised and expanded edition of Boost Your Interview IQ helps you prepare for that big test with interview skill-building exercises, an in-depth Interview IQ test, and other interview aptitude-boosting tools to show how to craft winning answers to the most commonly asked interview questions.
You’ll learn how to shape your experiences into compelling narratives that showcase your unique skills, knowledge, and personality — and you’ll learn how to answer tricky “behavioral” questions like a pro. In today’s tough job market, the most prepared, best presented candidate wins — and with the worst economy in decades poised for a turnaround in 2012, you’ll need to set yourself apart from the pack. Boost Your Interview IQ is the book that delivers the right tools to do the job of GETTING the job.
The all-new edition of one of the “Top 10 Career Books”
Delivers strategies for management/executive-level job seekers, new graduates, and career changers
Includes answers to the “100 Key Questions Interviewers Ask”
About the Author
Carole Martin is America’s best-known interview coach. An acknowledged expert in the use of behavioral interviewing techniques, she has made interviewing her specialty. Carole teaches her tips and techniques to job searchers and employers through one-on-one sessions, phone coaching, and group workshops.She has been certified by The Human Resources Ceritification Institute as a Senior Professional in Human Resources (SPHR).
The Apple Experience March 12, 2012
Posted by McGraw-Hill Education (Asia) in Highlights, Management & Organization.Tags: Apple, apple store, Bill Gates, carmine gallo, CRM, cupertino, customer service, Disney, Employee, Innovation, iPad, ipad2, ipad3, iPhone, iphone2, iphone3, iphone4, iPod, iTunes, Jobs, Leadership, mac, macintosh, management, marc, Pixar, silicon valley, staff, Steve, Steve Jobs, Strategy, team, workforce, Zuckerberg
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The Apple Experience
Secrets to Building Insanely Great Customer Loyalty
Author: Carmine Gallo
ISBN: 9780071793209 / 0071793208
©2012 | 1st Edition | 256 pages | Hardback
Pub Date: APR-12
Price: US$ 25.00
Book Preview | Learn More
Apple’s 5 Core Principles—Now in the Palm of Your Hand!
Steve Jobs and Apple re-imagined retail. The Apple Experience reveals the secrets to the iconic brand’s unparalleled success during one of the most difficult retail environments in decades.
A global expert on the business methods of Steve Jobs, Carmine Gallo uncovers the five steps of service that Apple’s customer-facing employees follow to engage customers in a retail setting:
Approach
Probe
Present
Listen
End with a fond farewell
Learn how to serve both internal and external companies, create “fearless” employees, and develop a “feedback loop” that benefits everyone at every level.
Praise for THE APPLE EXPERIENCE
“There are three pillars of enchantment: likability, trustworthiness, and quality. The Apple experience is the best modern-day example of all three pillars. Carmine’s book will help you understand and implement the same kind of world-class experience.”
–Guy Kawasaki, author of Enchantment: The Art of Changing Hearts, Minds, and Actions and former chief evangelist of Apple
“Carmine Gallo explains beautifully and simply just what makes the Apple retail experience so successful. No matter what kind of business you are in, there are insanely valuable lessons in this book!”
–Garr Reynolds, best-selling author of Presentation Zen and The Naked Presenter
“The Apple Experience isn’t just for retailers. It applies to any business that involves people. At its core, this book is not about Apple. It’s about delivering the best experience possible.” –Tony Hsieh, New York Times bestselling author of Delivering Happiness and CEO of Zappos.com, Inc.
“An exciting resource for any business owner in any country who wants to reimagine the customer experience.”
–Loic Le Meur, CEO, LeWeb
“Why can’t other retail experiences be as great as an Apple store’s? Not only does Carmine Gallo answer that question brilliantly, but he shows precisely how to make sure your customers never ask it about your business.”
–Matthew E. May, author of In Pursuit of Elegance and The Laws of Subtraction
“Carmine Gallo gets to the magic of Steve Jobs: Touching people’s lives. This simple, yet delightful vision should be at the heart of every retail interaction in the world today.”
–Peter Steinlauf, Chairman, Edmunds.com
“This magnificent collection of insights illuminates the way for anyone who wants to create a truly great experience, whether in retail, service, or software. “
–Dan Roam, author of The Back of the Napkin and Blah Blah Blah
Articles by Carmine Gallo
-
Forbes, March 08, 2012: 7 Ways Tim Cook Gave a Steve Jobs-Like Presentation
- Forbes, May 20, 2011 – How The Four Seasons Helped Apple Store Rewrite the Rules
- InformationWeek, August 26, 2011 – 5 Succession Planning Lessons From Steve Jobs
About the Author
Carmine Gallo is the communications coach for the world’s most admired global brands. A former anchor and correspondent for CNN and CBS, Gallo is a popular keynote speaker and has worked with executives at Intel, Cisco, Chevron, Hewlett-Packard, Coca-Cola, Pfizer, and many others. Gallo writes “My Communications Coach,” a regular column for Forbes.com. He has written several internationally bestselling and award–winning books, including The Innovation Secrets of Steve Jobs, The Presentation Secrets of Steve Jobs, and The Power of foursquare. Gallo has been featured in the Wall Street Journal, the New York Times, and Success magazine and on CNBC. He lives in Pleasanton, California, with his wife and two daughters.
Other books by Carmine Gallo:
- 9780071636087 The Presentation Secrets of Steve Jobs
- 9780071748759 The Innovation Secrets of Steve Jobs
- 9780071773171 The Power of foursquare
Connect with Carmine Gallo
The Virtual Executive March 12, 2012
Posted by McGraw-Hill Education (Asia) in Leadership.Tags: blog, executive, goals, Innovation, lead, Leadership, management, motivate, Optimize, Organization, performance, shareholder, Social Media, stakeholder, Strategy, tag, team, virtual communication
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The Virtual Executive
How to Act Like a CEO Online and Offline
Author: D. A. Benton
ISBN: 9780071787154 / 0071787151
©2012 | 1st Edition | 256 pages | Hardback
Pub Date: APR-12
Prive: US$ 25.00
Learn More
Master digital platforms to deliver powerful messages and build your personal brand
When was the last time you were in a meeting and every participant was in the room? How many people do you know who work from remote sites? How many e-mails did you receive and send at work today?
Blogging, commenting, tagging, e-mailing, texting, video chatting. Everywhere you turn these days, there’s a new way to communicate ideas and opinions. Whether you’re a C-suite executive or a mid-level manager, you have to be able to move seamlessly among all the available digital platforms in order to communicate your message effectively.
In The Virtual Executive, world-renowned CEO coach and bestselling author Debra Benton teaches you everything you need to know to navigate today’s seemingly endless choices of social media and virtual communication tools in order to stay relevant in a sea of competition. From videoconferencing, instant messaging, and webinars to LinkedIn, Facebook, and Twitter, Benton explains how and when to use each platform to:
- Differentiate yourself from others in the vast digital world
- Deliver a clear, powerful message
- Make people remember you for the right reasons
- Build trust with colleagues and customers
- Achieve more than ever—with less effort and lower costs
Digital communication isn’t the way of the future—it’s the way of now. And even more change is inevitable. If you don’t face it head-on, the future will be a time of chaos and lost opportunities. But if you reinvent yourself into a true virtual executive, you will make your mark with surprising speed and effectiveness.
The Virtual Executive is your guidebook to boldly leading your organization into the future by embracing digital communication platforms, tailoring them to your needs, and using them to build your personal brand for the long run.
Endorsement
“In the virtual world, every voice mail, e-mail, or tweet is fraught with the danger of misunderstanding or misdirection, which can be disastrous for results and/or relationships. For those on the rise or recently thrust into this very different world, this book is an exceptional resource . . . and entertaining too!”
—Hal Johnson, Chairman, Global Human Resources Practice, Korn/Ferry International
“Benton’s insights on being seen as a leader remain as relevant as ever, even though the tools with which we work have changed dramatically. . . . The Virtual Executive provides a guide for making yourself and those around you successful in a rapidly evolving, connected, and virtual world.”
—Brian Fabes, CEO, Civic Consulting Alliance
“Benton teaches us all the protocol for success in a digital age. What worked yesterday won’t work today . . . and what will work tomorrow is in this book.”
—Rulon Stacey, Chairman, American College of Healthcare Executives; CEO, Poudre Valley Health Systems; author, Over Our Heads
“Benton’s book empowers you to play at the top of your game—not just in person, but from afar.”
—Paola Bonomo, Head of Online Services, Vodafone Omnitel N.V.
“A must-read as applicable to the novice new hire as it is to the CEO.”
—John Odegaard, Executive Director, U.S. Naval War College Foundation
“A remarkably focused tool for the successful executive striving to be better in the digital age. I literally could not put the book down once I started it.”
—Stan Payne, CEO, Canaveral Port Authority
About the Author
Debra Benton (Livermore, CO) is an internationally known speaker, consultant, bestselling author, and founder of Benton Management Resources. She has written eight books and numerous articles in business publications, including Harvard Business Review and The Wall Street Journal; her books have been translated into fourteen languages.
Leading the High Energy Culture March 5, 2012
Posted by McGraw-Hill Education (Asia) in Leadership.Tags: bureaucracy, business performance, Business Strategy, competitive advantage, Corporate Culture, Culture, efficiency, efficient, evaluation, goal, groupthink, human resources, Leadership, loyalty, manage, management, manager, method, mission, morale, Motivation, objective, organizational culture, performance, procedure, process, production, protocol, recruiting, retention, technique, Values, vision
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Leading the High Energy Culture
What the Best CEOs Do to Create an Atmosphere Where Employees Flourish
Author: David Casullo
ISBN: 9780071781268 / 0071781269
©2012 | 1st Edition | 256 pages | Hardback
Pub Date: FEB-12
Price: US$ 25.00
Introduction | Book Review | Learn More
Leaders and managers today are experiencing an “energy crisis” resulting from the failure to engage and inspire their people. Yet, a handful of leaders have found an endless supply of energy to fuel their organizations. They’re the ones who attract the top talent, the most loyal customers, and the public’s imagination. They’re leaders like Zappos’s Tony Hsieh and the late Steve Jobs, who’ve built cultures energized at every level to innovate, grow, and succeed. Leading the High-Energy Culture: What the Best CEOs Do to Create an Atmosphere Where Employees Flourish is the handbook to powering this kind of workplace with the energy that your workforce already possesses.
A change this big starts at the top. David Casullo, a leadership authority and strategic consultant to businesses large and small, explains the steps for establishing an authentic leadership presence based on your powerful personal truths. Then he shares the secrets for how to communicate your vision in order to create a sense of purpose throughout your organization and beyond, thereby spreading excitement to consumers, investors, and the media. Using his own experience, research, and demonstrated results from the leadership development program that he developed while helping transform Raymour & Flanigan from a small regional company to a billion-dollar furniture retail giant, Casullo outlines the specific steps that let you discover and unlock the latent energy in your team.
Casullo organizes these practices into 10 simple principles, each illustrated and reinforced with firsthand client interviews; real-world examples from businesses such as Ford, FedEx, and GE; and thought-provoking interactive exercises. These principles illuminate the path to creating real employee engagement by giving you an actionable model to:
- Learn what matters to your organization and its people, and align your leadership strategy with these truths
- Communicate clearly, with purpose and passion, to create a resonant message
- Find the leaders in your workforce who give your organization a competitive advantage
Leading the High-Energy Culture uses methods proven to generate results. Beyond the bottom line, however, it will reignite your own commitment and passion by giving you a fresh perspective on how to become an energized leader of a charged-up organization.
Praise for Leading the High-Energy Culture
“If you’re looking for a step-by-step guide on how to become a high-energy leader, you’ve found it here!”
–Tom Croston, Vice President/General Manager of Corporate Shared Services, Gap, Inc.
“Whether its business, sports, or even parenting, successful leaders share one thing in common–high energy! David is right; it can be developed. I find it unique for someone to identify the truly key elements of leadership. David has done this in a way that fosters success in these endeavors as well as those of family, church, and community.”
–Pat Williams, Senior Vice President, Orlando Magic, and author of Leadership Excellence
“Jack Welch identified ‘energy’ as one of the critical characteristics he looked for in effective leaders but never talked about how they develop it. David Casullo’s book provides the road map for how to harness your own energy while energizing those around you. Every leader can increase their effectiveness by implementing the ideas he presents.”
–Patrick M. Wright, William J. Conaty GE Professor of Strategic Human Resources in the ILR School (Industrial and Labor Relations), Cornell University
“A clear path to creating an organizational culture where leaders are the constant source of energy that feeds a competitive advantage.”
–Matt Holt, Vice President Human Resources, Dot Foods, Inc.
“This exciting book is insightful and timely, and my enthusiasm for its message is ringing and sincere. [It's] a must-read for all those who are serious about leading companies to successful outcomes.”
–Robert A. Gough, Jr., Ph.D., President and CEO, G-enovation
About the Author
David Casullo (Boston, MA) experience as a successful business leader and entrepreneur has won him credibility with executive leaders both in C-suites as well as among emerging leaders in key roles inside numerous organizations. Currently President of Bates Communications, a strategic consulting firm specializing in leadership development and communication skills, he previously served as a Senior Vice President for Raymour & Flanigan, now a mega-retailer headquartered in Liverpool, New York. His ten years of leadership there grew Raymour & Flanigan from a modest one-store outlet in upstate New York to a billion-dollar giant. R&F is now the largest furniture retailer operating in the Northeast and among the fastest growing (still!) in the entire country. With nearly 100 retail outlets in seven Northeast states, and 4,300 high-energy associates employed company-wide, Raymour & Flanigan leads the pack. In his role at Bates Communications, he consults privately with C-Suite Clients at companies that include J&J, Taytheon, Dow Chemical, Dunkin Brands, Macy’s, Merck, and more.
Other books you might be interested:
- 9780071625029 Mastering Communication at Work
- 9780071628082 The Extraordinary Leader
Value-Driven Business Process Management March 2, 2012
Posted by McGraw-Hill Education (Asia) in Management & Organization.Tags: AG, alignment, Biz Talk, bpm, business process management, collaborate, continuous improvement, customer, department, design, document centric, dynamic case, efficiency, Engineering, enterprise content, envision, Execution, Forrester Research, holistic, human centric, improvement, Innovation, integration centric, Lean Six Sigma, life cycle, management, Microsoft, middleware, monitor, monitoring, Operational Intelligence, optimization, output, process modeling, process modelling, process optimization, product, production, quality, satisfaction, software, stress, system, task, total quality, tqm, value add, Vera & Knuntz, vision, WebMethods, workflow
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Value-Driven Business Process Management
The Value-Switch for Lasting Competitive Advantage
Authors: Peter Franz, Mathias Kirchmer
ISBN: 9780071791717 / 007179171X
©2012 | 1st Edition | 240 pages | Hardback
Pub Date: MAR-12
Price: US$ 30.00
Learn More
Business Process Management (BPM) is a powerful management discipline for driving efficiency and innovation, as well as achieving strategic imperatives. When you develop a business strategy that is supported by a pragmatic application of BPM, your processes become important assets—and business success soon follows. It’s called value-driven BPM, and this game-changing guide takes you step by step through the entire process.
A team of BPM experts from the global management consulting company Accenture provides some of the key ingredients you need to achieve the highest levels of differentiation and performance. Franz and Kirchmer explain how to launch value-driven BPM in synchronicity with existing BPM efforts, and they reveal common roadblocks along with clear steps for overcoming them. With Value-Driven Business Process Management, you have in your hands a full-suite guide to:
- Achieving immediate business benefi ts while building lasting BPM capabilities
- Putting the right team and infrastructure in place to build an organization designed for an outcome and value-based BPM capability
- Assessing and prioritizing process improvements in alignment with the overall business strategy to meet the most vital needs and deliver the most value
The authors include several end-to-end case studies from a range of industries. These deliver valuable insight into successfully linking processes to value.
If your goal is to empower every employee at every level to express his or her virtuosity in a way that is aligned with strategy, this book is for you. If you seek to create innovative products and services that meet changing customer requirements, this book is for you. If you want your people and technological capabilities to execute the new paradigm with excellence, and thus realize unprecedented value, this book is for you.
If you want to seize the competitive edge now—and maintain it for years to come—Value-Driven Business Process Management is for you.
Praise for Value-Driven Business Process Management
“The book goes well beyond a traditional methods-and-tools perspective to present the most current, broadly informed view of BPM as a management discipline. . . .”
—Paul O’Flaherty, Finance Director, Eskom
“Franz and Kirchmer go directly to the heart of the role of BPM in business by focusing on value as the driver, management discipline as the requirement, and translating strategy into execution as the measure of success. . . .”
—Richard Maltsbarger, SVP of Strategy & BPM, Lowe’s Companies, Inc.
“If your CEO has delivered a set of strategic imperatives, you are ready for Value-Driven BPM. This book provides the vision of how to win in the integrated global economy by building a core BPM discipline in your company to simplify the delivery of business strategy. . . .”
—Kathleen Donahue, Senior Director of Business Process Management, Pfizer Inc.
“Business Process Management (BPM) has to be implemented as a management discipline and linked to the strategic imperatives of an organization in order to achieve the best business impact. Franz and Kirchmer show how this can be achieved. . . . I recommend the book to top executives, BPM practitioners, as well as the academic world.”
—Professor Dr. Drs. h.c. August-Wilhelm Scheer, BPM Thought Leader and Entrepreneur
“Value-Driven Business Process Management is a game-changing book. . . .”
—Larry M. Starr, Ph.D., Executive Director and Academic Chair, Organizational Dynamics Graduate Studies, University of Pennsylvania
“Franz and Kirchmer provide a strong foundation for readers in every phase of their BPM life cycle.”
—Alan Trefler, Founder and CEO, Pegasystems Inc.
“Value-driven BPM, as defined by Franz and Kirchmer, is an insightful way to use the available methods and tools to get real business impact through process management. It is a fresh approach to quickly move from strategy into execution.”
—Dr. Wolfram Jost, CTO, Software
About the Author
Peter Franz, Managing Director for Business Process Management at Accenture, is responsible for the global team that helps clients achieve sustainable shareholder and customer value through scalable, efficient, and agile business processes.
Dr. Mathias Kirchmer, Accenture’s Executive Director for Business Process Management, leads the global BPM-Lifecycle Practice as well as the governance organization for Accenture’s Business Process Reference Models. Dr. Kirchmer’s team helps clients to achieve immediate business impact while building sustainable BPM capabilities. Dr. Kirchmer is also an affiliated faculty member of the Program for Organizational Dynamics at the University of Pennsylvania.
Other books you might be interested:
- 9780071435086 Conquering Complexity in Your Business
- 9780071441193 The Lean Six Sigma Pocket Toolbook
- 9780071457897 Fast Innovation
Building a Magnetic Culture March 2, 2012
Posted by McGraw-Hill Education (Asia) in Management & Organization.Tags: appraisal, aptitude, behavior, change management, Corporate Culture, CV, Development, Employee, Engagement, ethical, ethics, fire, hire, human capital, labor, law, legal, loyal, loyalty, management, manager, maximize, minimize, organizational design, personnel, policies, policy, qualifications, recruit, recruitment, resource, resourcing, resume, retention, Risk, ROI, select, selection, shortlist, skills, staff, Strategy, Talent, Talent Management, technique, terminate, termination, transformation, turnover, worker, workforce
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Building a Magnetic Culture
How to Attract and Retain Top Talent to Create an Engaged, Productive Workforce
Author: Kevin Sheridan
ISBN: 9780071773997 / 0071773991
©2012 | 1st Edition | 256 pages | Hardback
Pub Date: DEC-11
Price: US$ 28.00
Introduction | Learn More
Secrets to attracting the best talent and making them want to stick around
As CEO of leading employee survey and HR consulting firm HR Solutions, Inc., Kevin Sheridan knows how it’s done—and in Building a Magnetic Culture, he shares all his secrets.
Building a Magnetic Culture explains what engages and motivates employees and how to create an environment in which employees can thrive. Drawing on years of research and real-world examples from his consulting experience, Sheridan gives you the strategies and tactics you need to transform your company by creating and sustaining a Magnetic Culture.
Providing benchmarking and best practices, as well as interviews with executives and HR professionals at companies that boast the highest levels of employee engagement, Sheridan outlines an easy-to-follow plan that:
- Attracts the most talented people—and retains them
- Makes employees feel they are part of the value that their organization creates
- Increases Employee Engagement and drives productivity
- Boosts creativity and problem solving
According to HR Solutions’ own employee survey results, actively engaged employees show four times more satisfaction in their work and are four times less likely to leave than disengaged employees are. Is there a reason not to make building a Magnetic Culture your top priority?
Simply put, organizations that place a high value on actively cultivating a culture of engagement stand apart from their competition and enjoy superior business results.
Endorsement
“Sheridan outlines simple but powerful steps to take in creating and maintaining an organization that fosters an environment with similar attraction.”
—Marshall Goldsmith, Ph.D., international bestselling author of MOJO and What Got You Here Won’t Get You There
“A compelling case for and guide to the creation of a high engagement/high performance workforce.”
—Douglas R. Conant, retired president and CEO, Campbell Soup Company; New York Times bestselling author of TouchPoints
“It’s impossible for any company to have a monopoly on talent. But it is possible to have the best culture. Sheridan shares insights and best practices for creating an engaging culture where associates can grow and thrive.”
—Frits van Paassche n, president and CEO, Starwood Hotels & Resorts Worldwide, Inc.
“A long time ago I discovered that when employees are passionate about their work, customers are passionate about the company. Kevin Sheridan knows that secret too. His insights on finding the right people and getting them engaged can change your culture forever.”
—Quint Studer, founder of Studer Group, 2010 Malcolm Baldrige National Quality Award recipient
“This book is filled with practical ideas, illuminating case stories, and fresh perspectives to stir employee engagement in any organization.”
—Pamela Meyer, Ph.D., author of From Workplace to Playspace: Innovating, Learning and Changing through Dynamic Engagement
About the Author
Kevin Sheridan is Chief Engagement Officer (CEO) and Chief Consultant of HR Solutions, Inc., a Human Capital Management Consulting Firm specializing in Employee Engagement Survey and Exit Survey design, implementation, analysis, and results. Sheridan has extensive experience in the field, having cofounded three successful survey-related organizations.
Other books you may be interested:
- 9780071544856 The Art of Engagement
- 9780071602150 Engaging the Hearts and Minds of All Your Employees
- 9780071638708 HR Transformation
- 9780071739351 The Why of Work
The Hands-Off Manager January 18, 2012
Posted by McGraw-Hill Education (Asia) in Management & Organization.Tags: human resources, Leadership, management, personal management, team
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The Hands-Off Manager
How to Mentor People and Allow Them to Be Successful
Author: Steve Chandler, Duane Black
©2012 | 1st Edition | 224 pages | Paperback
ISBN: 9781601632234 / 1601632231
Pub Date: MAR-12
Price: US$ 14.99
The number one reason cited in exit interviews for an employee quitting is “my manager.” Most managers and executives not only aren’t aware of this obvious problem, but probably wouldn’t know what to do about it if they did.
McGraw-Hill Education (Asia)
