Value-Driven Business Process Management March 2, 2012
Posted by McGraw-Hill Education (Asia) in Management & Organization.Tags: AG, alignment, Biz Talk, bpm, business process management, collaborate, continuous improvement, customer, department, design, document centric, dynamic case, efficiency, Engineering, enterprise content, envision, Execution, Forrester Research, holistic, human centric, improvement, Innovation, integration centric, Lean Six Sigma, life cycle, management, Microsoft, middleware, monitor, monitoring, Operational Intelligence, optimization, output, process modeling, process modelling, process optimization, product, production, quality, satisfaction, software, stress, system, task, total quality, tqm, value add, Vera & Knuntz, vision, WebMethods, workflow
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Value-Driven Business Process Management
The Value-Switch for Lasting Competitive Advantage
Authors: Peter Franz, Mathias Kirchmer
ISBN: 9780071791717 / 007179171X
©2012 | 1st Edition | 240 pages | Hardback
Pub Date: MAR-12
Price: US$ 30.00
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Business Process Management (BPM) is a powerful management discipline for driving efficiency and innovation, as well as achieving strategic imperatives. When you develop a business strategy that is supported by a pragmatic application of BPM, your processes become important assets—and business success soon follows. It’s called value-driven BPM, and this game-changing guide takes you step by step through the entire process.
A team of BPM experts from the global management consulting company Accenture provides some of the key ingredients you need to achieve the highest levels of differentiation and performance. Franz and Kirchmer explain how to launch value-driven BPM in synchronicity with existing BPM efforts, and they reveal common roadblocks along with clear steps for overcoming them. With Value-Driven Business Process Management, you have in your hands a full-suite guide to:
- Achieving immediate business benefi ts while building lasting BPM capabilities
- Putting the right team and infrastructure in place to build an organization designed for an outcome and value-based BPM capability
- Assessing and prioritizing process improvements in alignment with the overall business strategy to meet the most vital needs and deliver the most value
The authors include several end-to-end case studies from a range of industries. These deliver valuable insight into successfully linking processes to value.
If your goal is to empower every employee at every level to express his or her virtuosity in a way that is aligned with strategy, this book is for you. If you seek to create innovative products and services that meet changing customer requirements, this book is for you. If you want your people and technological capabilities to execute the new paradigm with excellence, and thus realize unprecedented value, this book is for you.
If you want to seize the competitive edge now—and maintain it for years to come—Value-Driven Business Process Management is for you.
Praise for Value-Driven Business Process Management
“The book goes well beyond a traditional methods-and-tools perspective to present the most current, broadly informed view of BPM as a management discipline. . . .”
—Paul O’Flaherty, Finance Director, Eskom
“Franz and Kirchmer go directly to the heart of the role of BPM in business by focusing on value as the driver, management discipline as the requirement, and translating strategy into execution as the measure of success. . . .”
—Richard Maltsbarger, SVP of Strategy & BPM, Lowe’s Companies, Inc.
“If your CEO has delivered a set of strategic imperatives, you are ready for Value-Driven BPM. This book provides the vision of how to win in the integrated global economy by building a core BPM discipline in your company to simplify the delivery of business strategy. . . .”
—Kathleen Donahue, Senior Director of Business Process Management, Pfizer Inc.
“Business Process Management (BPM) has to be implemented as a management discipline and linked to the strategic imperatives of an organization in order to achieve the best business impact. Franz and Kirchmer show how this can be achieved. . . . I recommend the book to top executives, BPM practitioners, as well as the academic world.”
—Professor Dr. Drs. h.c. August-Wilhelm Scheer, BPM Thought Leader and Entrepreneur
“Value-Driven Business Process Management is a game-changing book. . . .”
—Larry M. Starr, Ph.D., Executive Director and Academic Chair, Organizational Dynamics Graduate Studies, University of Pennsylvania
“Franz and Kirchmer provide a strong foundation for readers in every phase of their BPM life cycle.”
—Alan Trefler, Founder and CEO, Pegasystems Inc.
“Value-driven BPM, as defined by Franz and Kirchmer, is an insightful way to use the available methods and tools to get real business impact through process management. It is a fresh approach to quickly move from strategy into execution.”
—Dr. Wolfram Jost, CTO, Software
About the Author
Peter Franz, Managing Director for Business Process Management at Accenture, is responsible for the global team that helps clients achieve sustainable shareholder and customer value through scalable, efficient, and agile business processes.
Dr. Mathias Kirchmer, Accenture’s Executive Director for Business Process Management, leads the global BPM-Lifecycle Practice as well as the governance organization for Accenture’s Business Process Reference Models. Dr. Kirchmer’s team helps clients to achieve immediate business impact while building sustainable BPM capabilities. Dr. Kirchmer is also an affiliated faculty member of the Program for Organizational Dynamics at the University of Pennsylvania.
Other books you might be interested:
- 9780071435086 Conquering Complexity in Your Business
- 9780071441193 The Lean Six Sigma Pocket Toolbook
- 9780071457897 Fast Innovation
The McGraw-Hill 36-Hour Course September 6, 2010
Posted by McGraw-Hill Education (Asia) in Highlights, Leadership, Management & Organization, Series.Tags: agile, allocate, allocation, analysis, analyze, begin, best practices, breakdown, budget, capability maturity model integration, close, closing, cmmi, computer, computerize, computerized, Conceptual Design, cone of uncertainty, constraint, Construction Administration, Construction Drawings, Contract Documents, control, control system, controlling, critical chain, critical path, define, defined, defining, deliverable, Design Development, end, estimate, estimation, event chain, execute, executing, Execution, extreme, factor, Financial, framework, gantt chart, goal, Guide, How-to, human, improvement, initiate, initiation, interaction, interdependencies, interdependent, ISO-IEC, manage, middle, monitor, monitoring, objective, operation, organize, pert, plan, portfolio, Pre-Planning, prince ii, prince two, prince2, probability, problem solving, process, process based, Project Management, rational unified process, resource leveling, resources, Risk, RUP, Schematic Design, scope, software, solution, spice improve, stage gate model, stakeholder, structure, team, time, track, tracking, triangle, visualization, visualize, waterfall model, Work
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The McGraw-Hill 36-Hour Course: Project Management
Authors: Cooke, Helen; Tate, Karen
ISBN-13: 978-0-07-173827-9
ISBN-10: 0071738274
©2011 | 2nd Edition | 400 pages , Softcover
Pub Date: October 2010
Price: US$ 19.95
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More than 150,000 36-Hour copies sold! All there is to know about project management—in three short days!
In today’s ultracompetitive world of business, those in charge want results on time and on budget–and they’re turning to project managers to deliver. Skilled project managers are in high demand, and the profession is growing at an unprecedented rate.
The McGraw-Hill 36-Hour Course: Project Management, Second Edition, combines expert insight, advice based on realworld experience, and the latest developments into a single, concise package. In the span of 36 hours, you’ll learn how to:
- plan, launch, manage, and close projects
- Build the best team for each project
- Shape and drive a project using effective leadership
- Manage quality, costs, time, and risk
- Deploy the latest project management technologies
Complete with chapter-ending self-tests and a comprehensive online final exam, The McGraw-Hill 36-Hour Course: Project Management, Second Edition, provides the guidance you need to manage any project under any conditions.
Book review on getabstract for the 1st edition of Project Management: The McGraw-Hill 36-Hour Course. To read please click HERE
About the Author
Helen Cooke (Chicago, IL) is a project management veteran with extensive experience in consultation, implementation and teaching.
Related Titles
The McGraw-Hill 36-Hour Course: Organizational Development
Author: Balzac, Stephen
ISBN-13: 978-0-07-174382-2
ISBN-10: 0071743820
©2011 | 1st Edition | 240 pages , Softcover
Status: October 2010
Price: US$ 20.00
Learn More
Take a crash course in one of today’s most important business skills–organizational development!
Change comes fast, and the most successful organizations are prepared to handle it before impact; they act, not react. How are they able to do this? With a solid grounding in organizational development.
The McGraw-Hill 36-Hour Course: Organizational Development is a skill-building guide to one of the most important functions in business today. In no time, you’ll be able to recognize patterns of organizational behavior that are detrimental to your organization, and you’ll have the skills to envision and drive the type of change your company needs. Concise, engaging, and filled with quizzes to help you reinforce lessons learned, this crash course offers the knowledge you need to:
- Address problems with your company’s culture
- Hire the best people for your needs
- Set goals and move your team to action
- Motivate your people to envision change
- Institute meaningful change in how your company functions
Change can be your company’s best friend. You just have to manage it with skill. The McGraw-Hill 36-Hour Course: Organizational Development puts you on the fast track to face today’s, not yesterday’s, challenges.
About the Author
Stephen R. Balzac (Stow, MA), “The Business Sensei,” is a professional speaker and consultant. He is the president of 7 Steps Ahead, LLC (www.7stepsahead.com), a consulting firm specializing in helping businesses to increase revenue and build their client base through improving individual, team, and organizational performance.
He is a popular speaker on topics ranging from leadership, motivation, team building, and interviewing skills, and he has guest lectured at MIT and WPI. His articles have appeared in a number of journals, and he is a contributing author to Ethics and Game Design: Teaching Values Through Play. He is a frequent guest on radio shows including “Motivational Minds” and “Leadership Radio,” and is frequently quoted in a variety of publications.
Balzac serves on the board of the New England Society of Applied Psychology (NESAP) and is the president of the Society of Professional Consultants (SPC). He has bachelor’s and master’s degrees in computer science and engineering from MIT, and a master’s degree in Industrial/Organizational Psychology from Capella University. He is an adjunct professor of Industrial/Organizational Psychology and Management at the Wentworth Institute of Technology in Boston, MA. Check out his blog at http://blog.7stepsahead.com.
The McGraw-Hill 36-Hour Course Series
Please click on the image for product detail.
E-Habits: What You Must Do to Optimize Your Professional Digital Presence June 11, 2010
Posted by McGraw-Hill Education (Asia) in Highlights.Tags: Blogs, communication, coworkers, digital, Digital Presence, E-Habits, Elizabeth Charnock, Facebook, friends, interaction, Optimize, Professional, Social Media, Social Networking, social networking sites, software, strangers, Twitter, YouTube
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E-Habits
What You Must Do to Optimize Your Professional Digital Presence
Authors: Charnock, Elizabeth
ISBN-13: 978-0-07-162995-9
ISBN-10: 0071629955
©2010 | 1st Edition | 256 pages , Hardcover
Pub Date: July 2010
Price: US$ 22.95
What Does the Digital You Look Like?
What you read • Where you shop • How you communicate with coworkers, friends, and strangers • Whom you interact with on social networking sites . . . these are just a few of the things that make up the Digital You.
“The Digital You is a complex mosaic of habit, subconscious acts of both omission and commission, and premeditated presentations. It is how our peers and friends, bosses and family actually experience us, as ever more of our lives in the real world takes place in the digital one. The purpose of this book and the associated software is to help you begin to experience your Digital You in the same way that everyone around you does.” — From e-Habits, by Elizabeth Charnock
For the millions of people like us whose lives are increasingly lived online, E-Habits is the first-ever digital image makeover guide that empowers you to present yourself in the best possible light with every electronic action–whether on the Internet or within your own organization. Elizabeth Charnock, a pioneer in the field of digital evidence analytics, reveals what everyday activities—looking for a job, applying for a loan, searching for romance, e-mailing coworkers—tell others about us. By showing what you can do to assess and control the information about you that’s “out there,” Charnock outlines the steps you can take right now to ensure that the Digital You–the image of yourself that you present online–is the best representation of your values, your work, yourself.
Features
- Regular speaking: Charnock speaks about her work at a variety of conferences and companies. Recent venues include the popular Supernova technology conference, the Monaco Media Forum, the Association of Certified Fraud Examiners Knowledge Management conference, UC Berkeley Business and Engineering schools, and the joint Stanford/National University of Singapore technology entrepreneurialism program.
- High-profile clientele: While Cataphora’s client list is necessarily secret, it includes Fortune 500 companies, AM Law 100 law firms, and several agencies of the federal government.
- PR firm/Great publicity hook: Charnock and her company have been profiled in the New York Times, Fortune, Fast Company, Red Herring, Computer World and on NPR, CBS and NBC, among others. In 2006, the author was featured, along with the likes of Bill Gates and Bill Clinton, in Fast Company magazine’s “Fast 50″ list of 50 movers and shakers “who are writing the history of the next 10 years.” Charnock has already hired a publicist for the book, and the topic is incredibly timely, with all the corporate scandals – not to mention online harassment cases – in the news.
- Popular Website: Cataphora’s website gets thousands of hits each month, and that number is growing all the time (see attached visitor log.) The book will be heavily promoted on the website and through their newsletter.
- Growing concern: Major companies are pouring money into new monitoring technologies to avoid getting fleeced, and these are the same companies hiring Cataphora. Conversely, employees will want to know how transparent their digital lives are, and take necessary precautions.
- Shows what digital behaviors could imperil reader’s job or other valued status
- Raises reader’s awareness about the level of digital monitoring in place, which will only increase in coming years.
Learn the e-habits of highly effective people, such as:
- How to protect yourself at work—the e-habits that can make you more productive and keep your career on track
- The most dangerous Digital You character traits to avoid—and the best e-habits to adopt
- What successful people can teach us about using the Digital You to improve the Real You
The first resource of its kind, E-Habits provides the knowledge and tools, including exclusive Digital Mirror Software, that you can start using right now to accurately and candidly evaluate what your online behaviors reveal about you—and the steps you can take to maintain and improve your “digital identity integrity.” Far more than a handbook about online smarts, E-Habits is the essential guide to personal brand management in the digital age.
About the Author
Elizabeth Charnock (San Francisco, CA) is the founder of Cataphora and a leading expert on the implications of personal and organizational behavior among users of electronic media. She is today’s premier authority on digital security “profiling” and a member of Fast Company magazine’s “Fast 50” list of 50 movers and shakers “who are writing the history of the next 10 years”
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Hall, Starr et al - Get Connected: The Social Networking Toolkit for Business 978-1-59918-358-9
Tapscott, Don - Grown Up Digital: How the Net Generation is Changing Your World 978-0-07-150863-6
Management Strategies for the Cloud Revolution: How Cloud Computing Is Transforming Business and Why You Can’t Afford to Be Left Behind April 29, 2010
Posted by McGraw-Hill Education (Asia) in Highlights, Strategy.Tags: access, accessing, Affero General Public License, Amazon, application, applications, architecture, AT&T, autonomic, azure services, book, Business, capex, capital expenditure, certification, client, client-server, cloud computing, cluster, community cloud, compliance, contract, distributed, ECP, EGEE, Elastic Computing Platform, Enabling Grids for E-sciencE, Enomaly, entry, expenditure, Facebook, FISMA, Forrester, Free Software Foundation, GoGrid, Google, Gov Cloud, GPLv3, grid, Guide, HIPAA, hourly, How-to, HP, hybrid cloud, IBM, Infrastructure, Intel, Internet, IT, laptop, law, legal, manager, managing, metering, Microsoft, monthly, Netsuite, network, OGF, Open Cirrus, Open Cloud Computing Interface, open source, open standards, Oracle, parallel, partner, partnering, pay, payments, platform, prices, privacy, private cloud, program, programming, public cloud, Rackspace, reliability, reliable, remote computing, return on investment, RightScale, ROI, Salesforce, Salesforce.com, SAS, scalable, Security, ServePath, server, service, software, SOX, storage, subscription, sustainability, the cloud, time share, time sharing, unix, utility, virtualization, virtualized, VPN, web, weekly, Yahoo
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Management Strategies for the Cloud Revolution
How Cloud Computing Is Transforming Business and Why You Can’t Afford to Be Left Behind
Author: Babcock, Charles
ISBN-13: 978-0-07-174075-3
ISBN-10: 0071740759
©2010 | 1st Edition | 272 pages , Hardcover
Pub Date: May 2010
Price: US$ 27.95
Book Excerpt | Book Preview | Interview | Learn More
Why? Cloud computing is a hot topic both in the national business media as well as with major corporations.
- November 2009, Reuters ran an article on IBM’s recently-launched cloud computing service.
- November 16, 2009, Investor’s Business Daily wrote about how Microsoft’s cloud era is truly taking flight.
- And CNN.com recently produced this helpful video and article: “A trip into the secret, online ‘cloud’”: http://www.cnn.com/2009/TECH/11/04/cloud.computing.hunt/index.html
With Google, Salesforce, and Amazon being the early leaders of the cloud computing trend, business leaders will no doubt need a book as a guide to the management strategies needed to launch their own clouds.
Now that we have your attention…….
About the Book
There’s a great deal of buzz about cloud computing in the ranks of business management. But so far, the discussion has focused on the technology behind it. Yes, technical understanding is needed to explain cloud computing, but its true import can’t be described in terms of technology. It requires a strategic business interpretation. And for business leaders, to fail to understand cloud computing is to risk being left behind in the next round of business computing and the resulting business evolution.
If you think the Internet had a major impact on business, it will pale beside the long term effects of the cloud. The cloud unleashes changes already spawned by the Internet that were creeping forward. It accelerates them, rewards fast moving organizations and punishes slow ones, breaks down traditional hierarchies while building up ad hoc teams. It potentially turns over immense computing power to employees of any rank to provision themselves with the computing power they think they need. Some will use that power foolishly, and be penalized; others will use it with discipline and creativity — in ways their bosses never imagined — and advance. The stakes for all are high.
Management Strategies for the Cloud Revolution refocuses the discussion of cloud computing in terms of business strategy. For the business world, this is a force of democratization: it makes large scale, high speed, highly reliable systems available for business analysts, business intelligence experts, line of business managers and researchers who only need to pay for short term use. There’s no need to apply to IT to build out the capacity in the data center. In some cases, the business user activates a major resource with the swipe of a credit card.
The technology is not new — virtualization, loosely coupled systems, Internet networking — have been around for years, but what businesses can do with the combination is new. The convergence is already well underway, but your firm’s senior management has only a hazy notion of it taking place. This book arms them with the critical understanding of how the cloud is going to change how we do business. It will:
- Educate top business management on cloud benefits
- Cultivate end user participation in the cloud
- Reveal how to become an example of leadership on cloud issues
- Help leaders formulate the cloud strategy
- Show businesses how to thrive as cloud computing becomes standard
Book Review
- Book review on WilfridWong.com. To read, please click HERE
- getAbstract.com
About the Author
Charles Babcock (San Francisco, CA) has been reporting on the major trends in computing for the past 20 years. He currently serves as editor-at-large at InformationWeek, covering the business application of Web services, virtualization, cloud computing and other topics of interest as they come up. He writes major features and cover stories for InformationWeek, daily stories for its Web site, http://www.informationweek.com, and blog regularly on related topics. He has also been integral in their transtition to the web. He is the former Software Editor and Technical Editor of Computerworld and editor-in-chief of Digital News.
He has been the winner of $400 William Randolph Hearst journalism scholarships for two years in a row in a national competition (third place, investigative reporting; fourth, editorial writing). He was also part of a team of three at InteractiveWeek that won the Jesse Neal award for business writing for an in-depth look at a failed effort to revamp computing systems at McDonalds Corp.
Babcock gives talks at user groups of software companies. I moderate panels or sit on panels at shows, such as the Open Source Business Conference. He organizes, hosts and speaks at InformationWeek-organized Webinars on virtualization and cloud computing. Over the course of a year, he speaks to 800-1,200 people in various settings. He also appears in a regular show of video recorded interviews on Silicon Valley topics, called ValleyView, aired on the InformationWeek Web site.
McGraw-Hill Education (Asia)
