The Hands-Off Manager January 18, 2012
Posted by McGraw-Hill Education (Asia) in Management & Organization.Tags: human resources, Leadership, management, personal management, team
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The Hands-Off Manager
How to Mentor People and Allow Them to Be Successful
Author: Steve Chandler, Duane Black
©2012 | 1st Edition | 224 pages | Paperback
ISBN: 9781601632234 / 1601632231
Pub Date: MAR-12
Price: US$ 14.99
The number one reason cited in exit interviews for an employee quitting is “my manager.” Most managers and executives not only aren’t aware of this obvious problem, but probably wouldn’t know what to do about it if they did.
The Well-Balanced Leader November 30, 2011
Posted by McGraw-Hill Education (Asia) in Management & Organization.Tags: coach, conversation, Employee, engage, evaluation, fire, goals, Hiring, Innovation, inspiration, inspiring, lead, management, mentor, Motivation, performance, staff, team, workforce
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The Well-Balanced Leader
Interactive Learning Techniques to Help You Master the 9 Simple Behaviors of Outstanding Leadership
Author: Ron Roberts
ISBN: 9780071772440 / 0071772448
©2012 | 1st Edition | 240 pages | Hardback
Pub Date: JAN-12
Price: US$ 28.00
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The hottest new experiential learning strategies for new levels of leadership success
When individual leaders transcend their personal needs and focus on the needs of others and the overarching needs of the organization, the entire organization benefits. Employees at all levels become more committed — and thus, more effective. The result is not only greater job satisfaction for people at all levels in the organization, but greater productivity — regardless of the organization’s field, product, or service.
According to Ron Roberts, the strongest leaders are ones who are aware of their behaviors and how the way they act impacts others. As one of the top trainers in the world in the field of accelerated experiential learning, Ron has identified 9 basic human behavior pairs to bring themselves their leadership skills into balance—what he has termed Ego Librium (e.g., judgmental vs. accepting, defensive vs. nondefensive).
By understanding where they lie on each behavior scale, leaders immediately see where and how they need to change, and how they can use their greatest strength as the basis for the series of small behavioral changes that will lead to a new way of thinking — and instinctive new reactions to situations. In practice, Ron has seen that when leaders change their behavior to focus on others that their own levels of success greatly increase.
First, readers take a self-assessment to determine where their strengths and weaknesses lie, and see where they need to make adjustments. Then, they learn to use their greatest strength to begin developing an individualized program for change. Finally, the book provides experiential learning activities, action steps, games, and thought exercises for each behavior-pair. The method works because it breaks behavior down into manageable chunks readers can practice every day at work, until the new behavior becomes instinctive, even under pressure. People who use it experience a real change in consciousness — so when people need their new behaviors most, they don’t revert to old patterns. Leaders change from the inside out, which means that they create lasting permanent changes for themselves and their organizations.
About the Author
Professor Ron Roberts is among the top consultants and trainers in the area of accelerated experiential Learning. His workshops are legendary and in high-demand; he frequently serves as the keynote speaker or presenter at national conferences and professional meetings. Ron is President of Action Centered Training Inc., ACT Government Support Services (a certified HUBZone) and ACT Games, LLC, (the innovative arm of the organization) where he has trained executives, managers, supervisors and line staff in all phases of industry, corporate and government.
Other books you might be interested:
- 9780071625029 Mastering Communication at Work
- 9780071628082 The Extraordinary Leader
Running the Gauntlet November 30, 2011
Posted by McGraw-Hill Education (Asia) in Management & Organization.Tags: business genome, change agent, change initiative, competition, competitive, crisis, edge, Employee, evaluate, expand, global, goals, growth, imperative, Innovation, knowledge, lead, Leadership, manage, management, motivate, optimization, organic growth, Organization, performance, Profit, retention, Risk, share holder, shareholder, staff, stake holder, stakeholder, Strategy, team, teams, workforce
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Running the Gauntlet
Essential Business Lessons to Lead, Drive Change, and Grow Profits
Authors: Jeffrey W. Hayzlett, Jim Eber
ISBN: 9780071784092 / 0071784098
©2012 | 1st Edition | 256 pages | Hardback
Pub Date: JAN-12
Price: US$ 26.00
Sample Chapter 01 | Learn More
Change your ATTITUDE. Change your BUSINESS. Change your FUTURE.
What’s stopping you from making the changes your business needs to thrive? The most dangerous move in business is the failure to make a move at all. The history of business is filled with companies that are no more because their leaders refused to enact change when the writing was on the wall. Fear. Apathy. Lack of personal responsibility. These simple human flaws can turn a good company into a dead company.
The writing on the wall has never been clearer than it is now—and marketing phenomenon Jeffrey Hayzlett is on a mission to make you see it, understand it, and heed it. Today’s business environment is so competitive and volatile that you can’t afford to be satisfied with business as usual. You must make changes now to compete in the future.
Building on the principles and concepts in his first book The Mirror Test, Hayzlett takes you on a step-by-step journey to:
- Develop a “takeover mentality” for your business
- Summon the vision and courage necessary for driving change
- Sharpen the mental and emotional toughness to make strategic, lasting change
- Execute the right changes and deal with any disruptions they might cause
- Sustain and manage your company’s new-found momentum
Change is already happening all around you—to products, to organizations, to entire industries. Eventually, it will happen to your company, whether from outside forces or your own initiative.
You’ve always had the ability to institute positive change in your company. Now, with Running the Gauntlet, you have the inspiration and knowledge to make it happen and take control of it—instead of letting it control you.
Praise for Running the Gauntlet
“If the shoe fits, wear it! Jeff’s advice fits any hard-charging business owner and leader.”
—Tony Hsieh, New York Times bestselling author of Delivering Happiness and CEO, Zappos.com
“I’ve seen a lot of sharks, and Hayzlett’s advice comes like a Hammerhead. He can smell blood from a mile away, so when Hayzlett jumps in big waters, some sharks have to jump out.”
—Daymond John, founder and CEO, FUBU, and star of ABC’s business show Shark Tank
“If Jeff were a wine, it would be strong, sassy, and bold – just like his savvy business advice. This is a wine you want to open again and again.”
—Gary Vaynerchuk, co-founder, Vaynermedia.com
“Running the Gauntlet just played the Trump Card. This book is terrific!”
—Ivanka Trump, EVP Trump Organization
“It’s time someone grabs you (and your business) by the shirt collar and shakes you! Strap on your chaps—business celebrity Jeff Hayzlett is going to take you on a rough-and-tumble ride that just might change the life of your business forever. Muster the courage and buy this book!”
—Darren Hardy, Publisher, SUCCESS magazine, and bestselling author of The Compound Effect
Book Review
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American Chronicle, Jan1, 2012
Publicity
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Yahoo! Finance ran a detail profile of the authors Jeffrey W. Hayzlett and Jim Eber.
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Article: Marketing Predictions for 2012 by Jeffrey W. Hayzlett on Huffington Post, Jan 2, 2012
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American Marketing Association published the inteview with Jeffrey W. Hayzlett in their January edition, Pg 18 -21
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Jeffrey W. Hayzlett’s interview on MSNBC-TV’s “Your Business”, Jan 8, 2012. Pls click HERE to watch.
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Forbes.com ran a interview with Jeffrey W. Hayzlett on Jan 11, 2012. To read, pls click HERE
About the Author
Jeffrey Hayzlett is the author of the bestselling business book The Mirror Test, a former Fortune 100 C-Suite Executive, and a leading business expert. Jeffrey has made multiple media appearances on Fox Business, MSNBC’s Your Business, and NBC’s Celebrity Apprentice with Donald Trump. From small business to international corporations, he puts his extraordinary entrepreneurial skills and creativity into play, launching ventures blending his leadership perspectives, insights into professional development, mass marketing prowess, and affinity for social media.
Jim Eber is a veteran business marketing writer who has worked with many companies and publishing houses. This is his second book with Jeff.
Other book you might be interested:
- 9780071759137 Managers, Can You Hear Me Now
Drucker’s Lost Art of Management April 14, 2011
Posted by McGraw-Hill Education (Asia) in Highlights, Management & Organization.Tags: book, compete, competition, competitive, edge, Employee, evaluate, evaluation, executive, goals, Guide, How-to, imperative, innovate, Innovation, knowledge, lead, Leadership, leading, manage, management, managing, motivate, optimization, Optimize, organic growth, Organization, perform, performance, performing, Risk, share holder, shareholder, staff, stake holder, stakeholder, strategies, Strategy, team, team building, teams, workforce
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Drucker’s Lost Art of Management
Peter Drucker’s Timeless Vision for Building Effective Organizations
Authors: Joseph A. Maciariello, Karen Linkletter
ISBN: 9780071765817 / 0071765816
©2011 | 1st Edition | 464 pages | Hardback
Pub Date: MAR-11
Pages: US$ 35.00
Introduction | Learn More
A framework for improving managerial effectiveness—based on the timeless principles of Peter Drucker
While corporate malfeasance was once considered the exception, the American public is increasingly viewing unethical, immoral, and even criminal business behavior as the norm. According to the authors of Drucker’s Lost Art of Management, there is some truth behind this new perception. Business management has lost its bearings, and the authors look to Peter Drucker’s vision of management as a liberal art to steer business back on course.
Recognized as the world’s leading Drucker scholar, Joseph Maciariello, along with fellow Drucker scholar Karen Linkletter, provides a blueprint for making corporate American management more functional and redeeming its reputation. Throughout his career, Peter Drucker made clear connections between the liberal arts and effective management, but he passed away before providing a detailed exposition of his ideas. Maciariello and Linkletter integrate their Drucker expertise in management and the liberal arts to finally define management as a liberal art and fulfill Drucker’s vision.
In Drucker’s Lost Art of Management, Maciariello and Linkletter examine Drucker’s contention that managers must concern themselves with the foundational concepts of political science, history, economic theory, and other liberal arts, such as:
- Societal values and standards
- The use and abuse of power
- Individual character development
- Innovation and technology
- The nature of good and evil
- The role managers play in a healthy society
The authors create a new philosophy of management based on the principles leaders throughout history have relied on to be effective both individually and as custodians of civilized society and healthy economies.
Our future executives, professionals, managers, and entrepreneurs are on track to learning (and perpetuating) the idea that only the bottom line matters in business—a concept that benefits no one in the end. It’s up to us to instill the ageless verities that make for good management, good society, and good business results.
A passionate call for radical change in today’s management practices, Drucker’s Lost Art of Management provides the ideas, concepts, and practical advice to make that change happen before it’s too late.
Endorsement
“Maciariello and Linkletter provide a very thoughtful and challenging journey in understanding Drucker’s profound insights into the meaning of management as a liberal art.”
—C. William Pollard, Chairman Emeritus, The ServiceMaster Company
“Linkletter and Maciariello have done a masterful job in bringing into focus the connections between Drucker’s visions of management as a liberal art, of leadership dominated by integrity, high moral values, a focus on developing people, an emphasis on performance and results, and on balancing stability and continuity vs. the discontinuities created by change.”
—Kenneth G. Wilson, Nobel Laureate in Physics 1982, 20-year disciple of Drucker’s writings
“Maciariello and Linkletter provide a must-read for a new class of managers and academics who see beyond the bottom line.”
—David W. Miller, Ph.D., Director Princeton Faith & Work Initiative and Associate Research Scholar, Princeton University, and President, The Avodah Institute
About the Authors
Joseph Maciarello (Claremont, CA) was a colleague of Peter Drucker for 26 years and taught Drucker’s courses once Peter Drucker reduced his teaching load. He coauthored The Daily Drucker and The Effective Executive in Action with Peter Drucker. He is the Director of Research and Academic Director at the Drucker Institute and Horton Professor of Management at The Peter F. Drucker and Masatoshi Ito Graduate School of Management.
Karen Linkletter (Newport Beach, CA) teaches American Studies at California State University at Fullerton. The first archivist at the Drucker Institute, she has experience in the financial services industry. She holds a Ph.D. and M.B.A. from Claremont Graduate University.
Other books you might be interested:
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9780071472333 The Definitive Drucker
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9780071638005 The Drucker Difference
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9780071700450 The Drucker Lectures
Perfect Phrases for Conflict Resolution April 14, 2011
Posted by McGraw-Hill Education (Asia) in Management & Organization.Tags: argument, book, Boss, budget, Business, Career, clash, commitment, company, conflict, control, controlling, customer, deadline, difficult, direct report, disagreement, emotional, engage, fight, Guide, How-to, HR, human resources, jerk, manage, management, managing, office, overworked, performance, personal, Personality, project, recognition, reolve, resolving, salary, supervisor, supplier, team, vendor, workplace
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Perfect Phrases for Conflict Resolution
Hundreds of Ready-to-Use Phrases for Encouraging a More Productive and Efficient Work Environment
Authors: Lawrence Polsky, Antoine Gerschel
ISBN: 9780071756167 / 0071756167
©2011 | 1st Edition | 176 pages | Paperback
Pub Date: JUN-11
Price: US$ 12.00
Learn More
The Right Phrase for Every Situation . . . Every Time
Conflict in the workplace is inevitable. When you have the right words and phrases at your command, you can quickly resolve any fracas, flap, or fray—and prevent it from spreading into an uncontrollable fire.
Perfect Phrases for Conflict Resolution has hundreds of ready-to-use phrases, dialogs, and practice scripts for any business altercation, enabling you to rise above the conflict and focus on solving the problem. You’ll possess the language you need to manage any type of conflict with superiors, peers, or employees concerning:
- Strategy
- Resources
- Priorities
- Cooperation
- Workload
About the Authors
Lawrence Polsky (Princeton, NJ) is a managing partner at PeopleNRG, a change management consultancy firm that specializes in optimizing “people energy” through high impact tools, programs and ideas.
Antoine Gerschel (Princeton, NJ) is a managing partner at PeopleNRG.
Other books you might be interested:
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9780071490733 Perfect Phrases for Building Strong Teams
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9780071493048 Perfect Phrases for Dealing with Difficult People
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9780071597326 Perfect Phrases for Dealing with Difficult Situations at Work
Toyota Under Fire March 7, 2011
Posted by McGraw-Hill Education (Asia) in Highlights, Leadership.Tags: compete, competition, competitive, edge, Employee, evaluate, evaluation, executive, goals, imperative, innovate, Innovation, knowledge, lead, Leadership, leading, manage, management, managing, motivate, optimization, Optimize, organic growth, Organization, perform, performance, performing, retention, Risk, share holder, shareholder, staff, stake holder, stakeholder, strategies, Strategy, team, team building, teams, workforce
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Toyota Under Fire
Lessons for Turning Crisis into Opportunity
Authors: Jeffrey Liker, Timothy N. Ogden
ISBN: 9780071762991 / 007176299X
©2011 | 1st Edition | 208 pages | Hardback
Pub Date: APR-11
Price: US$ 20.00
Sample Ch 01 | Learn More
TOYOTA UNDER FIRE has been awarded the prestigious Shingo Prize. Author Jeff Liker was recognized for providing new knowledge and understanding of lean operation excellence
The definitive inside account of Toyota’s greatest crisis—and lessons you can apply to your own company
For decades, Toyota has been setting standards that are the envy—and goal–of organizations worldwide. Its legendary management principles and business philosophy, first documented by Jeffrey K. Liker in his influential book The Toyota Way, changed the business world’s approach to operational excellence.
Granted unprecedented access to Toyota’s facilities worldwide, Liker, along with Timothy N. Ogden, investigated the inside story of how Toyota faced the challenges of the recession and the recall crisis of 2009–2010. In both cases, the company was caught off guard—and found that a root cause of the challenges it faced was its failure to live up to its own principles. But the fundamentals were still there, and the company has ultimately come out of the most challenging years of its postwar existence even stronger than before.
Toyota Under Fire chronicles all the events of the recession and the recall crisis in detail, providing valuable lessons any business leader can use to survive and thrive in a crisis, no matter how large:
- Crisis response must start by building a strong culture long before the crisis hits.
- Culture matters far more than decisions made by top executives.
- Investing in people, even in the depths of a recession, is the surest path to long-term profitability.
Because it had founded its culture on such principles, Toyota didn’t need to amass an army of public relations, marketing, and legal experts to “put out the fire”; instead, it redoubled efforts to live up to its founding tenet, going “back to basics.” Toyota began solving this crisis more than 70 years ago, when its organizational culture was first established.
Apply the lessons of Toyota Under Fire to your company, and you’ll meet any future management challenge calmly, responsibly, and effectively— the Toyota Way.
Praise for Toyota Under Fire
“Those who write off Toyota in the current climate of second guessing and speculation are making a profound mistake and need to read this book to get the facts. Toyota is a company that will channel the current challenges to push themselves to even more relentless continuous improvement.”
—Charles Baker, former Chief Engineer and Vice President for R&D, Honda of America
“Toyota Under Fire is a superb book and should prove very helpful to American industry’s understanding of the problems faced and how any company can prevent similar occurrences in the future.”
—Norman Bodek, author, founder of Productivity Press, and inductee in 2010 Industry Week Manufacturing Hall of Fame
“As a former automotive supplier executive and student of Toyota, I was concerned to see the many negative reports and investigations into the quality and safety of its vehicles. Toyota Under Fire tells the story of how this great company is growing wiser and stronger by living its culture and values.”
—Michael Fisher, CEO, Cincinnati Children’s Hospital Medical Center
“Just as Toyota has put itself through excruciating soul-searching in order to understand what went wrong, so should we all take advantage of the opportunity for learning presented to us by Toyota’s misfortune. In these pages, you will find that the actual circumstances were far more complex, nuanced, and uncertain than you saw reported in the news.”
—John Y. Shook, Chairman and CEO, Lean Enterprise Institute
Publicity
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Article “From Recalls to Redemption: Toyota Did Not Lose its “Way” on Process Excellence Network, Feb 18. to read, please click HERE
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Article “Toyota’s Recall Crisis: What Have We Learned?” on Harvard Business Review, The Conversation, Feb 11. to read, please click HERE
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Review on Business Standard – The Strategist, New Delhi. To read, please click HERE
About the Author
Jeffrey K. Liker, Ph.D., author of the bestselling The Toyota Way, is Professor of Industrial and Operations Engineering at the University of Michigan and coowner of lean consulting firm Optiprise, Inc. His Shingo-Prize winning work has appeared in The Harvard Business Review, Sloan Management Review, and other leading publications.
Timothy Ogden is Executive Partner at Sona Partners, a thought leadership communications firm. He has written for Harvard Business Review, Miller-McCune magazine, and Alliance magazine and he blogs regularly for Harvard Business Review and for the Stanford Social Innovation Review. He is frequently quoted in the New York Times, Chronicle of Philanthropy, Wall Street Journal and Financial Times.
Related Titles
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9780071477451 Toyota Talent
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9780071492171 Toyota Culture
The McGraw-Hill 36-Hour Course September 6, 2010
Posted by McGraw-Hill Education (Asia) in Highlights, Leadership, Management & Organization, Series.Tags: agile, allocate, allocation, analysis, analyze, begin, best practices, breakdown, budget, capability maturity model integration, close, closing, cmmi, computer, computerize, computerized, Conceptual Design, cone of uncertainty, constraint, Construction Administration, Construction Drawings, Contract Documents, control, control system, controlling, critical chain, critical path, define, defined, defining, deliverable, Design Development, end, estimate, estimation, event chain, execute, executing, Execution, extreme, factor, Financial, framework, gantt chart, goal, Guide, How-to, human, improvement, initiate, initiation, interaction, interdependencies, interdependent, ISO-IEC, manage, middle, monitor, monitoring, objective, operation, organize, pert, plan, portfolio, Pre-Planning, prince ii, prince two, prince2, probability, problem solving, process, process based, Project Management, rational unified process, resource leveling, resources, Risk, RUP, Schematic Design, scope, software, solution, spice improve, stage gate model, stakeholder, structure, team, time, track, tracking, triangle, visualization, visualize, waterfall model, Work
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The McGraw-Hill 36-Hour Course: Project Management
Authors: Cooke, Helen; Tate, Karen
ISBN-13: 978-0-07-173827-9
ISBN-10: 0071738274
©2011 | 2nd Edition | 400 pages , Softcover
Pub Date: October 2010
Price: US$ 19.95
Learn More
More than 150,000 36-Hour copies sold! All there is to know about project management—in three short days!
In today’s ultracompetitive world of business, those in charge want results on time and on budget–and they’re turning to project managers to deliver. Skilled project managers are in high demand, and the profession is growing at an unprecedented rate.
The McGraw-Hill 36-Hour Course: Project Management, Second Edition, combines expert insight, advice based on realworld experience, and the latest developments into a single, concise package. In the span of 36 hours, you’ll learn how to:
- plan, launch, manage, and close projects
- Build the best team for each project
- Shape and drive a project using effective leadership
- Manage quality, costs, time, and risk
- Deploy the latest project management technologies
Complete with chapter-ending self-tests and a comprehensive online final exam, The McGraw-Hill 36-Hour Course: Project Management, Second Edition, provides the guidance you need to manage any project under any conditions.
Book review on getabstract for the 1st edition of Project Management: The McGraw-Hill 36-Hour Course. To read please click HERE
About the Author
Helen Cooke (Chicago, IL) is a project management veteran with extensive experience in consultation, implementation and teaching.
Related Titles
The McGraw-Hill 36-Hour Course: Organizational Development
Author: Balzac, Stephen
ISBN-13: 978-0-07-174382-2
ISBN-10: 0071743820
©2011 | 1st Edition | 240 pages , Softcover
Status: October 2010
Price: US$ 20.00
Learn More
Take a crash course in one of today’s most important business skills–organizational development!
Change comes fast, and the most successful organizations are prepared to handle it before impact; they act, not react. How are they able to do this? With a solid grounding in organizational development.
The McGraw-Hill 36-Hour Course: Organizational Development is a skill-building guide to one of the most important functions in business today. In no time, you’ll be able to recognize patterns of organizational behavior that are detrimental to your organization, and you’ll have the skills to envision and drive the type of change your company needs. Concise, engaging, and filled with quizzes to help you reinforce lessons learned, this crash course offers the knowledge you need to:
- Address problems with your company’s culture
- Hire the best people for your needs
- Set goals and move your team to action
- Motivate your people to envision change
- Institute meaningful change in how your company functions
Change can be your company’s best friend. You just have to manage it with skill. The McGraw-Hill 36-Hour Course: Organizational Development puts you on the fast track to face today’s, not yesterday’s, challenges.
About the Author
Stephen R. Balzac (Stow, MA), “The Business Sensei,” is a professional speaker and consultant. He is the president of 7 Steps Ahead, LLC (www.7stepsahead.com), a consulting firm specializing in helping businesses to increase revenue and build their client base through improving individual, team, and organizational performance.
He is a popular speaker on topics ranging from leadership, motivation, team building, and interviewing skills, and he has guest lectured at MIT and WPI. His articles have appeared in a number of journals, and he is a contributing author to Ethics and Game Design: Teaching Values Through Play. He is a frequent guest on radio shows including “Motivational Minds” and “Leadership Radio,” and is frequently quoted in a variety of publications.
Balzac serves on the board of the New England Society of Applied Psychology (NESAP) and is the president of the Society of Professional Consultants (SPC). He has bachelor’s and master’s degrees in computer science and engineering from MIT, and a master’s degree in Industrial/Organizational Psychology from Capella University. He is an adjunct professor of Industrial/Organizational Psychology and Management at the Wentworth Institute of Technology in Boston, MA. Check out his blog at http://blog.7stepsahead.com.
The McGraw-Hill 36-Hour Course Series
Please click on the image for product detail.
The Big Book of People Skills Games: Quick, Effective Activities for Making Great Impressions, Boosting Problem-Solving Skills and Improving Customer Service July 5, 2010
Posted by McGraw-Hill Education (Asia) in Highlights.Tags: 9 Elements of Family Business Success, Beating the Global Consolidation Endgame, Beyond the Deal, Built to Serve, Chasing the Rabbit, coach, Coaching for Improved Work Performance, conversation, Crucial Conversations, Dealing with People You Can't Stand, dispute, distance learning, Employee, Ending the Management Illusion, engage, Equipped to Lead, Everything I Know About Business I Learned at McDonalds, Great Communication Secrets of Great Leaders, Grown Up Digital, How to Manage Performance, How to Plan and Execute Strategy, innovate, Innovation, Innovator's Prescription, inspiration, inspire, inspiring, lead, Lean Six Sigma for Federal Services, manage, management, Management Lessons from Mayo Clinic, managing, Managing in Times of Change, mentor, morale, motivate, Motivation, New Age of Innovation, Perfect Phrases for Documenting Employee Performance Problems, Perfect Phrases for Managers and Supervisors, Perfect Phrases for Perfect Hiring, Perfect Phrases for Performance Reviews, process improvement, processes, Product Manager's Desk Reference, Project Management, resolution, staff, Strategic Corporate Communication, team, The Big Book of Conflict Resolution Games, The Ghosn Factor, The New Gold Standard, The New Manager's Handbook, Toyota Supply Chain Management, training, Wargaming for Leaders, Why Employees Don't Do What They're Supposed to Do and What to Do About It, workforce, workplace support
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The Big Book of People Skills Games
Quick, Effective Activities for Making Great Impressions, Boosting Problem-Solving Skills and Improving Customer Service
Authors: Rickenbacher, Colleen; Scannell, Edward
ISBN-13: 978-0-07-174509-3
ISBN-10: 0071745092
©2010 | 1st Edition | 272 pages , Softcover
Pub Date: August 2010
Price: US$ 24.95
Learn More
More than 700,000 books sold in the Big Book series!
Always say and do the right thing at the right time! Developing the necessary skills critical to teamwork and company success—taught in a fun group format
Meeting new people, developing listening skills, learning proper business etiquette, or dealing with difficult customers or coworkers are all challenges every company faces. The Big Book of People Skills Games offers a host of interactive yet engaging games you can use to tackle all of these communication-challenged areas within your group. RESULTS: effective communication, greater team confidence, and improved customer service.
These short but fun games can be adapted to any setting, cost virtually nothing, and show you how to boost both employee and customer interaction, reduce absenteeism, and foster a more positive and productive environment–all necessary ingredients for company growth and success.
The Big Book of People Skills Games helps you:
- Improve internal and external communication
- Promote group thinking on potential problems facing the company
- Build stronger relationships with coworkers and clients
- Teach your team about proper work procedures
This is the complete reference for enhancing interpersonal skills—both personally and professionally—from the trusted Big Book series.
About the Authors
Colleen Rickenbacher (Dallas, Texas) is President of Colleen Rickenbacher, Inc. in Dallas, TX, which she started in 2001 after 20 years with the Dallas Convention & Visitors Bureau, and has been involved in the meeting industry for over 35 years. Colleen is the author of two books and hundreds of articles on business etiquette, protocol and communication and has presented and trained around the world. She has served on the Board of Advisors for the International Association of Protocol Consultants, Convention Industry Council, Meeting Professionals International, Religious Conference Management Association and both the Dallas Chapter and the international board of the International Special Events Society. Rickenbacher also served as the president and chairs in various associations including past chair of the Certified Meeting Professional Board and the Texas Chapter of the Association of Event & Convention Professionals.
Ed Scannell (Phoenix, AZ) is a speaker and trainer who has given thousands of presentations, seminars and workshops across the U.S. and overseas. He has written or co-authored twenty books and over a hundred articles in the fields of Creativity, Communication, Human Resource Development, Management, Meeting Planning and Teambuilding. The books in his Games Trainers Play series (McGraw-Hill) have sold over a million copies and are used by trainers, speakers, facilitators, and meeting planners around the globe. He earned his CMP (Certified Meeting Professional) designation in 1986 and currently serves on the CIC (Convention Industry Council) Board of Directors. He served as President of the National Speaker’s Association for 1991-92 and serves on the NSA Foundation Board of Trustees.
The Other Side of Innovation: Solving the Execution Challenge July 5, 2010
Posted by McGraw-Hill Education (Asia) in Highlights, Management & Organization.Tags: Allstate, and process improvement, behind-the-scenes dirty wor, BMW, Chris Trimble, conflict-rich partnership, Creative, Disciplined Experiment, ideas, Innovation, knowledge, Leaders, Nucor, operations, Other Side of Innovation, products, provocative, services, Step-by-Step, team, Timberland, Vijay Govindarajan
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Authors: Govindarajan, Vijay Trimble, Chris
ISBN-13: 9781422166963
ISBN-10: 1422166961
©2010 | 1st Edition | 288 pages , Hardcover
Pub Date: August 2010
Price: US$ 29.95
Companies can’t survive without innovating. But most put far more emphasis on generating Big Ideas than on executing them turning ideas into actual breakthrough products, services, and process improvements.
That’s because “ideating” is energizing and glamorous. By contrast, execution seems like humdrum, behind-the-scenes dirty work. But without execution, Big Ideas go nowhere.
In The Other Side of Innovation, Vijay Govindarajan and Chris Trimble reveal how to execute an innovation initiative whether a simple project or a grand, gutsy gamble. Drawing on examples from innovators as diverse as Allstate, BMW, Timberland, and Nucor, the authors explain how to:
- Build the Right Team: Determine who’ll be on the team, where they’ll come from, how they’ll be organized, how much time they’ll devote to the project, and how they’ll navigate the delicate and conflict-rich partnership between innovation and ongoing operations
- Manage a Disciplined Experiment: Decide how team members can quickly test their assumptions , translate results into new knowledge, and measure progress. Give innovation leaders a tough but fair performance evaluation
Practical and provocative, this new book takes you step-by-step through the innovation execution process so your Big Ideas deliver their full promise.
Key Features
- Actionable: offers a down-to-earth approach to innovation with step by step advice on how to get it done
- Fresh: outlines a new approach to innovation, providing readers with a new model for idea generation and execution
- Tested: written by the authors who brought us Ten Rules for Strategic Innovators, with lessons learned from such stand out companies like IBM, Infosys, and Sony to list but a few
Review
About the Authors
Vijay “VG” Govindarajan(www.vg-tuck.com) is the Earl C. Daum 1924 Professor of International Business and the Founding Director of the Center for Global Leadership at the Tuck School of Business at Dartmouth College. He is the 2008 Professor-in-Residence and Chief Innovation Consultant for General Electric and a leading expert on strategy and innovation.
Chris Trimble is a frequent speaker and a Senior Fellow at Katzenbach Partners LLC (New York), a consulting firm that helps companies reach their strategic intent by offering a combination of analytic problem solving and insight into people and organization. He holds an MBA degree with distinction from the Tuck School, and a bachelor of science degree with highest distinction from the University of Virginia
Vijay Govindarajan, Tuck School of Business professor, on why innovation is so hard to implement and what you can do about it.
LEADERSHIP: Essential Selections on Power, Authority, and Influence June 15, 2010
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LEADERSHIP
Essential Selections on Power, Authority, and Influence
Authors: Kellerman, Barbaral
ISBN-13: 978-0-07-163384-0
ISBN-10: 0071633847
©2010 | 1st Edition | 352 pages , Hardcover
Pub Date: July 2010
Price: US$ 34.95
Learn More
Indispensable advice for business professionals—from history’s wisest leaders
A highly regarded scholar of leadership and the qualities shared by outstanding leaders, Barbara Kellerman provides expert analysis of the works of history’s greatest authorities on leadership—theorists and practitioners alike.
On Leadership contains writings from some of history’s most influential figures, ranging from Lincoln to Lenin, Hobbes to Havel, and Machiavelli to Marx. Kellerman chose her entries based on their contemporary significance regarding power, authority, and influence, and she clearly explains how today’s business leader can put the words of the masters to practical use.
Providing a remarkably wide scope of perspectives, including history, psychology, philosophy, and government, On Leadership is an eminently instructive book for any leader in any field.
Part I of Leadership consists of writings about leadership:
- Lao Tzu—on how to lead lightly
- Plato—on tyrants and philosopher-kings
- Machiavelli—on the preservation of power
In Part II, you’ll find examples of what Kellerman uniquely identifies as writing as leadership—works and words that thanks to their persuasiveness and power, changed the world:
- Thomas Paine—Common Sense
- Elizabeth Cady Stanton—”Declaration of Sentiments”
- Rachel Carson—Silent Spring
Part III presents leaders in action—individuals who seized the moment to captivate, motivate, and lead with their singular personal power to persuade:
- Abraham Lincoln—on war and redemption
- Elizabeth I—on gender and power
- Vaclav Havel—on the power of the powerless
The selections themselves, each a classic of the leadership literature, together with Kellerman’s expert commentary, make Leadership required reading for those who want to learn about, reflect on, and even apply the greatest leadership literature lessons, ever.
Endorsement
“Bravo to Barbara Kellerman! Building upon a lifetime of scholarship and upon a popular course she has created at Harvard, Kellerman brings between the covers of a single volume the world’s classic literature on leadership. Every thoughtful leader will find deep, rich rewards here.” — David Gergen, Director, Center for Public Leadership Harvard Kennedy School, Former Presidential Adviser
About the Author
Barbara Kellerman (Cambridge, MA) is the James MacGregor Burns Lecturer in Public Leadership at Harvard University’s John F. Kennedy School of Government. She was the Founding Executive Director of the Kennedy School’s Center for Public Leadership, from 2000 to 2003; from 2003 to 2006, she served as the Center’s Research Director. Kellerman has held professorships at Fordham, Tufts, Fairleigh Dickinson, George Washington, and Uppsala Universities. She also served as Dean of Graduate Studies and Research at Fairleigh Dickinson, and as Director of the Center for the Advanced Study of Leadership at the Academy of Leadership at the University of Maryland.
Kellerman received her B.A. from Sarah Lawrence College, and her M.A., M.Phil., and Ph.D. (1975, in Political Science) degrees from Yale University. She was awarded a Danforth Fellowship and three Fulbright fellowships. At Uppsala (1996-97), she held the Fulbright Chair in American Studies. Kellerman was cofounder of the International Leadership Association (ILA), and is author and editor of many books including Leadership: Multidisciplinary Perspectives; The Political Presidency: Practice of Leadership; and Reinventing Leadership: Making the Connection Between Politics and Business. She has appeared often on media outlets such as CBS, NBC, PBS, CNN, NPR, Reuters and BBC, and has contributed articles and reviews to The New York Times, The Washington Post, The Boston Globe, The Los Angeles Times, and Harvard Business Review.
Her most recent books are Bad Leadership: What It Is, How It Happens, Why It Matters (2004); a co-edited (with Deborah Rhode) volume, Women & Leadership: State of Play and Strategies for Change (2007); and Followership: How Followers are Creating Change and Changing Leaders (2008). Kellerman speaks to audiences around the world, including in recent years in Berlin, London, Moscow, Rome, Sao Paolo, and Shanghai. She holds an Honorary Degree from Ripon College, and is currently ranked by Leadership Excellence as 6th on the list of the 100 “best minds on leadership.”
McGraw-Hill Education (Asia)
