Win-Win Performance Appraisals September 1, 2011Posted by McGraw-Hill Education (Asia) in Self-Improvement.
Tags: Business & Investing, Communications, human resources, industries & professions, Leadership, management, personnel management, skills, training
Author: Susan Heathfield
ISBN: 9780071736114 / 0071736115
©2011 | 1st Edition | 208 pages | Paperback
Pub Date: SEP-11
Price: US$ 15.00
A complete approach to pain-free, productive performance appraisals that pay off all year round
In Win-Win Performance Appraisals: Get the Best Results for Yourself and Your Employees, HR/training and development expert and editor of About.com’s popular and influential HR page, Susan Heathfield, gives you the knowledge and other essentials to transform performance reviews into valuable opportunities for the exchange of crucial information and ideas.
Heathfield shows how to set agendas for discussions, create the right atmosphere for reviews, and ways to make the exchange more accurate and useful in outlining forward-looking goals and guidelines. Not everybody loves giving or getting performance reviews, but with this book, you can make annual appraisal time into a vital, more valuable opportunity for effective worker development and guidance.
About the Author
Susan Heathfield is a management and organizational development consultant who specializes in human resources issues. She has served as the Guide to Human Resources for the popular website About.com since 2000, as well as writing on the topic for other clients, including Business.com and Microsoft. She has consulted with over 100 clients and facilitated over 2,000 training and planning sessions. Susan has been quoted in more than 50 print and online publications including Boston.com, Washingtonpost.com, Bostonglobe.com, Sfgate.com, Globeandmail.com, Startribune.com, Mediabistro.com, and the ASQ journal.
Tags: address, audience, Business, Career, commencement, deliver, event, graduation, How-to, local, money, orate, payment, performance, podium, present, Presentation, price, Professional, promote, promotion, public speaking, sell, Speech, speechify, sponsor, stage, telephone, toastmasters, train, training, travel, webcast
Million Dollar Speaking
The Professional’s Guide to Building Your Platform
Authors: Weiss, Alan
©2011 | 1st Edition | 352 pages , Softcover
Pub Date: October 2010
Price: US$ 22.00
Make your move into, or improve your position in, the powerful world of professional speaking
If you think you have what it takes to speak professionally, or you’ve already been doing so with insufficient reward, now is the time to make your move.
Bestselling business author and Professional Speaking Hall of Fame member Alan Weiss offers the inside advice you need to turn your talent into a high-paying career—from honing your delivery skills to building a business. In Million Dollar Speaking, you’ll learn the critical skills of
- Dealing with difficult crowds
- Creating powerful speeches
- Targeting high-potential markets
- Creating a “star” reputation
- Setting fees that reflect your outstanding value
- Perfecting platform skills—making ¬them the best in the business
- Expanding your business through diversification
Weiss has packed the guide with tips, resources, helpful examples, and checklists that make it easy for you to keep a record of your progress. Whether you’re a trainer, workshop leader, or consultant, Million Dollar Speaking has what you need to get on the paid public-speaking circuit in no time.
About the Author
Alan Weiss, Ph.D. (East Greenwich, RI) runs the firm Summit Consulting Group, Inc. He typically delivers 30 keynotes a year at major conferences, and he has been a visiting faculty member at a number of universities, including Case Western Reserve University, Boston College, and Tufts. Weiss is the author of the bestseller Million Dollar Consulting. In 2006 he was presented with the Lifetime Achievement Award of the American Press Institute, which was one of only seven awarded in the 60-year history of the association.
- 9780070680340 Secrets Successful Speakers: How You Can Motivate, Captivate, and Persuade
- 9780070696150 Money Talks
- 9780071622103 Million Dollar Consulting
The Big Book of People Skills Games: Quick, Effective Activities for Making Great Impressions, Boosting Problem-Solving Skills and Improving Customer Service July 5, 2010Posted by McGraw-Hill Education (Asia) in Highlights.
Tags: Beating the Global Consolidation Endgame, Beyond the Deal, Built to Serve, Chasing the Rabbit, coach, Coaching for Improved Work Performance, conversation, Crucial Conversations, Dealing with People You Can't Stand, dispute, distance learning, Employee, Ending the Management Illusion, engage, Equipped to Lead, Everything I Know About Business I Learned at McDonalds, Great Communication Secrets of Great Leaders, Grown Up Digital, How to Manage Performance, How to Plan and Execute Strategy, innovate, Innovation, Innovator's Prescription, inspiration, inspire, inspiring, lead, Lean Six Sigma for Federal Services, manage, management, Management Lessons from Mayo Clinic, managing, Managing in Times of Change, mentor, morale, motivate, Motivation, New Age of Innovation, Perfect Phrases for Documenting Employee Performance Problems, Perfect Phrases for Managers and Supervisors, Perfect Phrases for Perfect Hiring, Perfect Phrases for Performance Reviews, process improvement, processes, Product Manager's Desk Reference, Project Management, resolution, staff, Strategic Corporate Communication, team, The Big Book of Conflict Resolution Games, The Ghosn Factor, The New Gold Standard, The New Manager's Handbook, Toyota Supply Chain Management, training, Wargaming for Leaders, Why Employees Don't Do What They're Supposed to Do and What to Do About It, workforce, workplace support
The Big Book of People Skills Games
Quick, Effective Activities for Making Great Impressions, Boosting Problem-Solving Skills and Improving Customer Service
Authors: Rickenbacher, Colleen; Scannell, Edward
©2010 | 1st Edition | 272 pages , Softcover
Pub Date: August 2010
Price: US$ 24.95
More than 700,000 books sold in the Big Book series!
Always say and do the right thing at the right time! Developing the necessary skills critical to teamwork and company success—taught in a fun group format
Meeting new people, developing listening skills, learning proper business etiquette, or dealing with difficult customers or coworkers are all challenges every company faces. The Big Book of People Skills Games offers a host of interactive yet engaging games you can use to tackle all of these communication-challenged areas within your group. RESULTS: effective communication, greater team confidence, and improved customer service.
These short but fun games can be adapted to any setting, cost virtually nothing, and show you how to boost both employee and customer interaction, reduce absenteeism, and foster a more positive and productive environment–all necessary ingredients for company growth and success.
The Big Book of People Skills Games helps you:
- Improve internal and external communication
- Promote group thinking on potential problems facing the company
- Build stronger relationships with coworkers and clients
- Teach your team about proper work procedures
This is the complete reference for enhancing interpersonal skills—both personally and professionally—from the trusted Big Book series.
About the Authors
Colleen Rickenbacher (Dallas, Texas) is President of Colleen Rickenbacher, Inc. in Dallas, TX, which she started in 2001 after 20 years with the Dallas Convention & Visitors Bureau, and has been involved in the meeting industry for over 35 years. Colleen is the author of two books and hundreds of articles on business etiquette, protocol and communication and has presented and trained around the world. She has served on the Board of Advisors for the International Association of Protocol Consultants, Convention Industry Council, Meeting Professionals International, Religious Conference Management Association and both the Dallas Chapter and the international board of the International Special Events Society. Rickenbacher also served as the president and chairs in various associations including past chair of the Certified Meeting Professional Board and the Texas Chapter of the Association of Event & Convention Professionals.
Ed Scannell (Phoenix, AZ) is a speaker and trainer who has given thousands of presentations, seminars and workshops across the U.S. and overseas. He has written or co-authored twenty books and over a hundred articles in the fields of Creativity, Communication, Human Resource Development, Management, Meeting Planning and Teambuilding. The books in his Games Trainers Play series (McGraw-Hill) have sold over a million copies and are used by trainers, speakers, facilitators, and meeting planners around the globe. He earned his CMP (Certified Meeting Professional) designation in 1986 and currently serves on the CIC (Convention Industry Council) Board of Directors. He served as President of the National Speaker’s Association for 1991-92 and serves on the NSA Foundation Board of Trustees.
The Big Book of Conflict Resolution Games: Quick, Effective Activities to Improve Communication, Trust and Collaboration June 14, 2010Posted by McGraw-Hill Education (Asia) in Highlights, Self-Improvement.
Tags: and Cases, Beating the Global Consolidation Endgame, Beyond the Deal, BIG BOOK OF ICEBREAKERS, BIG BOOK TEAM BUILDING GAMES, Built to Serve, Chasing the Rabbit, coach, Coaching for Improved Work Performance, communication. Collaboration, Conflict Resolution Training, conversation, Crucial Conversations, Dealing with People You Can't Stand, diversity, Employee, Ending the Management Illusion, engage, Equipped to Lead, Essentials of Negotiation, Everything I Know About Business I Learned at McDonalds, Exercises, Great Communication Secrets of Great Leaders, Grown Up Digital, How to Manage Performance, How to Plan and Execute Strategy, Innovator's Prescription, inspiration, inspire, inspiring, lead, Lean Six Sigma for Federal Services, manage, management, Management Lessons from Mayo Clinic, managing, Managing in Times of Change, mentor, More Quick Team-Building Activities, motivate, Motivation, New Age of Innovation, Perfect Phrases for Documenting Employee Performance Problems, Perfect Phrases for Managers and Supervisors, Perfect Phrases for Perfect Hiring, Perfect Phrases for Performance Reviews, Product Manager's Desk Reference, Project Management, Quick Team-Building Activities, Readings, resolution, staff, Strategic Corporate Communication, team, The Ghosn Factor, The New Gold Standard, The New Manager's Handbook, Toyota Supply Chain Management, training, Wargaming for Leaders, Why Employees Don't Do What They're Supposed to Do and What to Do About It, workforce, workplace
The Big Book of Conflict Resolution Games
Quick, Effective Activities to Improve Communication, Trust and Collaboration
Author: Scannell, Mary
©2010 | 1st Edition | 240 pages , Softcover
Pub Date: June 2010
Price: US$ 24.95
A new addition to the popular Big Books training series, addressing the hot training topic of conflict resolution.
Recent studies show that typical managers devote more than a quarter of their time to resolving coworker disputes. The Big Book of Conflict-Resolution Games offers a wealth of activities and exercises for groups of any size that let you manage your business (instead of managing personalities).
Part of the acclaimed, bestselling Big Books series, this guide offers step-by-step directions and customizable tools that empower you to heal rifts arising from ineffective communication, cultural/personality clashes, and other specific problem areas—before they affect your organization’s bottom line.
Let The Big Book of Conflict-Resolution Games help you to:
- Build trust
- Foster morale
- Improve processes
- Overcome diversity issues
- And more
Dozens of physical and verbal activities help create a safe environment for teams to explore several common forms of conflict—and their resolution. Inexpensive, easy-to-implement, and proved effective at Fortune 500 corporations and mom-and-pop businesses alike, the exercises in The Big Book of Conflict-Resolution Games delivers everything you need to make your workplace more efficient, effective, and engaged.
About the Author
Mary Scannell is the founder of bizteamtools.com. She has been a professional seminar leader since 1991, and served for ten years on the staff of Venture Up, the world’s largest provider of interactive team programs. Mary leads nearly 100 corporate trainings per year and has trained tens of thousands of business people across the United States and Canada, including a long list of Fortune 500 clientele. She is the co-author of the recently published Big Book of Team-Motivating Games.
Table of Contents
Introduction: Why Every Employee Needs Conflict Resolution Training
How to Use this Book
Part 1. Communication
Part 2. Diversity
Part 3. Trust
Part 4. Perspective;
Part 5. Emotional Intelligence
The Big Book Series
- 9780071745093 The Big Book of People Skills Games: Quick, Effective Activities for Making Great Impressions, Boosting Problem-Solving Skills and Improving Customer Service
- 9780071635226 The Big Book of Brain-Building Games: Fun Activities to Stimulate the Brain for Better Learning, Communication and Teamwork
- 9780071629621 The Big Book of Team-Motivating Games: Spirit-Building, Problem-Solving and Communication Games for Every Group
- 9780071443852 The Big Book of Six Sigma Training Games: Proven Ways to Teach Basic DMAIC Principles and Quality Improvement Tools
- 9780071435253 The Big Book of Leadership Games: Quick, Fun Activities to Improve Communication, Increase Productivity, and Bring Out the Best in Employees
- 9780071396844 The Big Book of Meeting Games
- 9780071361767 The Big Book of Motivation Games
- 9780071361767 The Big Book of Creativity Games: Quick, Fun Acitivities for Jumpstarting Innovation
- 9780071357807 The Big Book of Humorous Training Games
- 9780070218666 The Big Book of Stress Relief Games: Quick, Fun Activities for Feeling Better
- 9780071349840 The Big Book of Icebreakers: Quick, Fun Activities for Energizing Meetings and Workshops
- 9780071343114 The Big Book of Flip Charts
- 9780071343367 The Big Book of Sales Games
- 9780070779747 The Big Book of Customer Service Training Games
- 9780070465138 The Big Book of Team Building Games: Trust-Building Activities, Team Spirit Exercises, and Other Fun Things to Do
- 9780070465015 The Big Book of Presentation Games: Wake-Em-Up Tricks, Icebreakers, and Other Fun Stuff
- 9780070464766 The Big Book of Business Games: Icebreakers, Creativity Exercises and Meeting Energizers